Credit Card Situation (Author Unknown)

I don't know if this is a true story or not.

                                        Craig

Be sure
> and cancel your credit cards before you
> die.
>
>
>
> This is so priceless, and so, so easy to see happening,
> customer service being what it is today.
>
> A lady died this past January, and Citibank billed her for
> February and March for their annual service charges on her
> credit card, and added late fees and interest on the monthly
> charge. The balance had been $0.00 when she died, but now
> somewhere around $60.00. A family member placed a call to
> Citibank.
>
> Here is the exchange :
>
> Family Member:   'I am calling
> to tell you she died back in
> January.'
>
> Citibank:  'The
> account was never closed and the late fees and charges still
> apply.'
>
> Family Member:
> 'Maybe, you should turn it over to
> collections.'
>
> Citibank:
> 'Since it is two months past due, it already has
> been.'
>
> Family Member: So,
> what will they do when they find out she is
> dead?'
>
> Citibank:
> 'Either report her account to frauds division or report
> her to the credit bureau, maybe
> both!'
>
> Family Member: 'Do
> you think God will be mad at her?'
>
> Citibank: 'Excuse
> me?'
>
> Family Member:
> 'Did you just get what I was telling you - the part
> about her being dead?'
>
> Citibank:
> 'Sir, you'll have to speak to my supervisor.'
>
>
> Supervisor gets on the phone:
>
> Family Member:
> 'I'm calling to tell you, she died back in January
> with a $0 balance.'
>
> Citibank:
> 'The account was never closed and late fees and charges
> still apply.'  
>
> Family Member: 'You mean you
> want to collect from her estate?'
>
> Citibank:
> (Stammer) 'Are you her
> lawyer?'
>
> Family Member:
> 'No, I'm her great nephew.' (Lawyer info was
> given)  
>
> Citibank:  'Could
> you fax us a certificate of
> death?'
>
> Family Member:
> 'Sure.' (Fax number was given )
>
>
> After they get the fax :
>
> Citibank:
> 'Our system just isn't setup for death. I don't
> know what more I can do to help.'
>
> Family Member:
> 'Well, if you figure it out, great! If not, you could
> just keep billing her. She won't
> care.'
>
> Citibank:  'Well,
> the late fees and charges will still apply.'
>
> (What is wrong with these
> people?!?)
>
> Family Member:
> 'Would you like her new billing
> address?'
>
> Citibank:
> 'That might help...'
>
> Family Member:
>  ' Odessa Memorial Cemetery , Highway 129, Plot
> Number 69.'
>
> Citibank: 'Sir, that's a
> cemetery!'
>
> Family Member:
> 'And what do you do with dead people on your
> planet???'
>
> (Priceless!!)