Cancel your credit cards before you die.
A lady died this past January, and Citibank
billed her for February and March for their
annual service charges on her credit card,
and added late fees and interest on the
monthly charge. The balance had been $0.00,
now somewhere around $60.00. A family
member placed a call to Citibank.
Here is the exchange:
billed her for February and March for their
annual service charges on her credit card,
and added late fees and interest on the
monthly charge. The balance had been $0.00,
now somewhere around $60.00. A family
member placed a call to Citibank.
Here is the exchange:
Family Member: 'I am calling to tell you
she died in January.'
she died in January.'
Citibank: 'The account was never closed
and the late fees and charges still apply.'
and the late fees and charges still apply.'
Family Member: 'Maybe, you should turn
it over to collections.'
it over to collections.'
Citibank: 'Since it is two months past due,
it already has been.'
it already has been.'
Family Member: So, what will they do
when they find out she is dead?'
when they find out she is dead?'
Citibank: 'Either report her account to
frauds division or report her to the
credit bureau, maybe both!'
frauds division or report her to the
credit bureau, maybe both!'
Family Member: 'Do you think God
will be mad at her?'
will be mad at her?'
Citibank: 'Excuse me?'
Family Member: 'Did you just get
what I was telling you - the part
about her being dead?'
what I was telling you - the part
about her being dead?'
Citibank: 'Sir, you'll have to speak
to my supervisor.' (Duh!)
to my supervisor.' (Duh!)
Supervisor gets on the phone:
Family Member: 'I'm calling to tell
you, she died in January.'
you, she died in January.'
Citibank: 'The account was never
closed and late fees and charges
still apply.'
closed and late fees and charges
still apply.'
Family Member: 'You mean you
want to collect from her estate?'
want to collect from her estate?'
Citibank: (Stammer) 'Are you her
lawyer?'
lawyer?'
Family Member: 'No, I'm her
great nephew.'
great nephew.'
(Lawyer info given)
Citibank: 'Could you fax us a
certificate of death?'
certificate of death?'
Family Member: 'Sure.'
(Fax number is given )
(Fax number is given )
After they get the fax:
Citibank: 'Our system just isn't
setup for death. I don't know
what more I can do to help.'
setup for death. I don't know
what more I can do to help.'
Family Member: 'Well, if you
figure it out, great! If not, you
could just keep billing her.
I don't think she will care.'
figure it out, great! If not, you
could just keep billing her.
I don't think she will care.'
Citibank: 'Well, the late fees
and charges do still apply.'
and charges do still apply.'
Family Member: 'Would you
like her new billing address?'
like her new billing address?'
Citibank: 'That might help.'
Family Member: 'Odessa
Memorial Cemetery ,
Highway 129, Plot Number 69.'
Memorial Cemetery ,
Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'What do you do
with dead people on your planet???
with dead people on your planet???
Citibank: Click


Comments: 30
That could happen to anyone!
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We want to let you know that your content is important to us!
And we gave your content a 10. If you allowed ratings!
We learned important things to help with our lives in the future. I dont think they teach them anything now.
I occasionally get a bill even now from some collection agency. The bills shrink as they get passed down the line in bulk purchases for less than 10 cents on the dollar. One time I figured I'd negotiate out from under it for $119 and then paid the amount becasue I felt sorry for them. That was a big mistake because they lied about closing the account, sold it to another agency, and I was hounded for the full amount with penalties and interest for another 2 years.
The creditors have , in Texas, 120 days to file any claim against the estate of the deceased, or they are out of luck. Period!
Many companies do try to collect from relatives, and even attempt to make the relativrs believe they are liable for the debts, but it's a lie. Some even make threats.
The Col is right