So.... time to change to a new pharmacy, I guess.
I realize that my tolerance for things that waste my time is a ~little~ on the low side... I get very little time when I can run errands... and I really detest it when people waste it for me...
but I don't think that it's all me.
Last month when I went to pick up a Rx for my maInLaw, they would only give me one month supply for that particular one....all the others, they fill 4 or 6 months worth all at once ... no problem. But for some unknown reason they refuse to do so with her nitro patch. So - I take the one month supply (and pay the same dispensing fee as I would have for a 4/6 month supply) - reluctantly.
Before I went back this month though, we arranged for the doctor's office to call in a new Rx for a 4 month supply. No problem, they called and told them that they could fill them all at once (so that we don't have to pay the dispensing fee 6 times!)
Went in today to pick them up and #1, they hadn't bothered to fill it, and #2, they wanted to only give me one month's worth again. I argued, and eventually they agreed to do 3 months....
That took 10 minutes (2 different people)
fine - how long?
"10 or 15 minutes"
So ... I have an errand I can run in the same mall ... no problem. Gone for about 15 minutes ...come back, they're not ready.
A half an hour later, they are still not ready.
I ask a young man behind the counter to check what's up with them.
No problem, he'll do that for me.
About 10 minutes later, he happens to notice that I am now standing at the counter with my arms crossed and I'm sure obviously displeased. He has not yet asked - oops, sorry! I forgot.
Uh huh.
Goes to check on the Rx.
Oh - they haven't got to it yet. It'll be "a bit" yet.
So.... not only have they wasted my found hour today, but now I will have to go back tomorrow to actually pick it up.
Does he apologize? Does she - the twit that told me 15 minutes in the first place - apologize?
I say "I will be back tomorrow; thanks for wasting my time!"
Their response? both of them - in unison.
"You're welcome."
A conditioned response I'm sure - customer says thank you, you say you're welcome.
I suspect that that is the full extent of the customer service training they get at Shopper's Drug Mart!
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Comments: 19
I just love "customer service" representatives in pharmacies and other retail outlets. It's as if we've graduated from morons to robotic morons. Spread the word: Shopper's Drug Mart SUX!
I hope so.
They shouldve been fired.
I love being a customer service rep, when I get the mean customers, I tell them to have a nice day..... : ) Kindness kills, is what they teach us. I wouldn't ever be rude to anyone though, although I have been accused of it! Managers choose who they like at jobs and if your not one of them, they pick you out.
to which I responded that that then is what I should have been told so that I could choose whether to wait or not...
The icing on the cake in your experience is their "you're welcome" to your comment. Shows how much they care about listening to the customer!
too ******** bad I can never get through on his blasted phone
I got a new twist in the offshore call center column yesterday, a man that barely spoke English was assigned to help me get a new 1098 form from my mortgage company. I could hear kids and chickens running around him!