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by Gather Member Support
Member since:
July 9, 2007

Gather's Daily Help Article: July 22nd, 2008

July 22, 2008 07:20 AM EDT
views: 299 | comments: 106
Gather's Daily Help article for July 22, 2008 - Have a Question, Suggestion or Idea to Share? Need Help Getting Around the Site? Seeking Clarification on Gather's Community Guidelines or Publishing Guidelines?

Gather's Member Support team is happy to assist you with whatever questions or concerns you might have about your Gather experience. We also encourage all participating members to post their own answers, suggestions, as well as any tips and tricks they have learned, along the way.

Simply post your question, response or suggestion to this article page to get the conversation started! To learn more about Gather's Help Desk click here .

If you have an urgent question or need to discuss your concerns privately with Gather's support staff, you can now reach us by submitting your question via the contact form. We always strive to respond to all member inquiries as quickly as we can.

Feel free to also drop us a line right here on Gather!

Sincerely,

The Member Support Team

MaryAnne Flynn
Carolyn Richards
Chuck McGuire

Expand Tags: question, support, member support, faqs, problem, instruction, information, member help, direction, help with gather, answers, gather team, member to member support, help for members, bugs, bug, glitches, help me, help desk, navigation, navigate, member guides to gather, answer, member support team, directions, instructions, assistance, tutorials, newbie, gather questions, glitch, faq, gather welcome, helpme, questions, tutorial, concern, tech support, help, new member help, gather answer, welcome to gather, i need help, gather help, gather support, assist, gather, helpdesk
Expand To Groups: improve.gather.com, The Gather Help Desk, Today on Gather
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Comments: 106

Human, Katherine, seeker of intergalactic life, inhabitant of Earth Jul 22, 2008, 8:04am EDT
The new upgrade, is both improved while at the same time being a bit confusing.

Take the word Post. I post a comment...I publish an article. Gather has decided to use the word Post for article now...which I do not like BTW. WHY? Because as shown in this article/post the author has used the word post not in reference to publishing your own article but in reference to posting a comment here. Also.. I think referring to articles as posts lowers the value of what the member is creating.

Why did you make it so hard to get to the publish page...way under EXPLORE a tiny little word "share"?

I hope you get the servers fixed as it took me 20 minutes to get access to Gather today and very slow load times for pages.

So far, that's it for now...still exploring.
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flit . Jul 22, 2008, 8:38am EDT
re: the upgrade, put me in the frustrated as all heck column .... what is up with losing entire ~posts~ ? I SO do not appreciate the fact that I wasted an hour of my time putting together an article for today's Writing Essentials column only to have it lost because I made the mistake of not doing it in Word.

Honestly, I should not HAVE to use Word or whatever to be able to share my posts on Gather.

Nor should it take 3 or more tries to get a comment through or a page to load.
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Grems 'gremlin' Jul 22, 2008, 8:41am EDT
Is there a way to increase the size of the font? It is too small.
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Duckie 1 Jul 22, 2008, 8:57am EDT
Grems, try hitting the CTRL and + keys together on your keyboard. It's a temporary fix.
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Tabitha M. Jul 22, 2008, 9:08am EDT
I adjusted to the previous upgrade without complaint. This one, I'm not happy with. I liked publishing. I don't want to post! I don't like the new look either.
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LittleMissSunshine - Shel & Barney Rule L. Jul 22, 2008, 9:15am EDT
Recent posts/articles - where can I find them
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Marianne R. Jul 22, 2008, 9:22am EDT
The points and page view are not updating.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:27am EDT
Good morning all! I'm here to answer your questions about how the new layout works, and where to find things.
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 9:31am EDT
I have to say, Chuck, that I think they did make as much sense out of the mess they created with Hawthorne as possible. It's far more intuitive and easily navigated. Kudos!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:32am EDT
Human Katherine/Tabitha,

Thank you for your feedback. Please let me direct you to the best place to leave it:

Gather's New Look and Features – Post Your Feedback and Suggestions Here

We just want to keep how-to questions separate from general feedback and comments, so that one doesn't drown out the other. Thank you!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:32am EDT
Thank you Sue. Let me know if you have any questions.
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Chris E. Jul 22, 2008, 9:40am EDT
Chuck why is it taking so long for a page to load? It is taking several minutes and sometimes it does not load. It gives me a n error message.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:41am EDT
Flit, I'm terribly sorry if you lost any of your work. There has been some degree of instability on the site this morning, that will cause members to get logged out sometimes. This is typical the morning after an upgrade. Fixing this particular problem is our first priority. Thank you for your patience in the meantime!
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Aaron Lazar, (author of LeGarde Mysteries) Jul 22, 2008, 9:41am EDT
I miss the old home page - I loved seeing the featured articles, photos, people, etc.

I tried to search groups today so I could join some foodie groups. I went to the Groups page and put "foodies" in the search box to the right of it, but only got articles about food. What am I doing wrong??
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:41am EDT
Chris,

As per my last comment, this is also causing some slowness on the site. We're working on it!
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MaryAnne, Director of Member Services Jul 22, 2008, 9:44am EDT
Good morning all! I will be adding questions that were left on the instruction articles to today's help article so we can address all questions here.

Marilyn M had trouble locating where you go to ( publish ) share. To publish/share content you go to the Explore tab and then to the Share link.
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 9:45am EDT
Of course, I do have to add that the Gather homepage really does have the feel of having entered a 3 year old birthday party at Chuck E Cheese, but I guess it boils down to the old saying that you have to take the good with the bad. It's not that important in the grand scheme of things, except the type of member it might attract.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:46am EDT
Hi Shelley,

To browse recent posts in general, click or hover your mouse over "Explore" at the top of any Gather page, and then click "posts." Then click the "recent" link at the top of the list of articles.

To see your own recent posts, click "My Gather," and then the "my posts" link beneath the banner ad.
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Nan G. Jul 22, 2008, 9:47am EDT
Let's take the word draft. I saved one to draft this morning and cannot for the life of me figure out how to get it back so I can publish it. Draft use to mean you could save it for future publishing but not now I guess.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:47am EDT
Hey, a party's a party, right Sue?
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:48am EDT
Marianne,

We think that the Gather Points and views not updating is related to the site instability. I will update on all of these related issues later, when I have more information.
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Chris E. Jul 22, 2008, 9:49am EDT
Thanks Chuck.

I have to say I am not a fan of how our articles now look but I guess I'll get use to it eventually. I also I really miss the main home page. I hope that Gather will reconsider elimination of that.
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MaryAnne, Director of Member Services Jul 22, 2008, 9:50am EDT
Leah H wants to be able to see what's happening on Gather without logging in. She has the homepage bookmarked because it used to display featured content.

Leah, I suggest changing your bookmarked page from the homepage to the Explore page. That will give you a snapshot of what's happening across the site without logging in.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:51am EDT
Hi Aaron,

You can still find "Featured" content if you click the "Explore" button, and scroll to the bottom. These are now known as "Gather Picks." Scroll through them by using the arrows on the each side, or watch it scroll through automatically.

You can also still find Featured content in each of the Gather Essentials groups. You will find links to each of these at the very bottom of every page on Gather.
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Marianne R. Jul 22, 2008, 9:54am EDT
earnings.gather.com page doesn't load.

Also, why are captions hyperlinked on all photos now?
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 9:57am EDT
Nan,

Your "draft" posts should be located in the same spot that your draft articles always were. Click "Explore" and then "share," and then "Share a Post." Any drafts you have saved should be located near the top of the page, right above where you enter your title.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 10:00am EDT
Thank you Marianne. We know about that issue too, and we're working on it.
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Aaron Lazar, (author of LeGarde Mysteries) Jul 22, 2008, 10:02am EDT
Okay, I figured out how to do the search using advanced search. It takes two steps now to search for people or groups. :o(
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Aaron Lazar, (author of LeGarde Mysteries) Jul 22, 2008, 10:03am EDT
Thanks, Chuck.
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Robyn F. Jul 22, 2008, 10:11am EDT
can we not 'rate' anymore??
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 10:15am EDT
Aaron,

It does take two steps to use the advanced search functions, but not to run a simple search for people or groups. Search is now universal, meaning that it draws results for posts, photos, videos, people, and groups all at once. Use the search bar at the top of any Gather page. The results page will default to a "posts" view, but you can click the links for people or groups to immediately view those results instead.
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 10:15am EDT
I suppose that's one way to look at it, Chuck. :)
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 10:17am EDT
Hi Robyn,

Yes, you can still rate. Look for a gray bar above the commenting section of any post/photo/video. There are several features on this bar... the first one, on the left, is to "rate." Hover your mouse over the "rate" link, and then click the appropriate star.
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MaryAnne, Director of Member Services Jul 22, 2008, 10:31am EDT
NOTICE:

Publish = Share

To Publish any content click on the "share" link under Explore.
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Sue M. Jul 22, 2008, 10:41am EDT
Help... I posted a new photo a few minutes ago and I can't even open and view my own photo! I keep getting an error page with an "aborted' message. Then I have to sign in Gather all over again!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 10:43am EDT
Hi Sue,

Is this your photo?

The site just had a "hiccup" that may have caused you to get logged out. I know I had to sign back in. Sit tight while we work through the turbulence!
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Sue M. Jul 22, 2008, 10:46am EDT
Yes, it probably is, as it is doing the same thing... "operation aborted"!!
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Sue M. Jul 22, 2008, 10:47am EDT
Signed out and back in and still the same thing, Chuck.
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Marianne R. Jul 22, 2008, 11:01am EDT
What's the deal with laying photos into articles? Are photo essays now a thing of the past or will this formatting be corrected?
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:04am EDT
I'm not sure what you mean by "laying photos into articles," but you can still add photos to posts just as you could add images to articles in the past. You can still embed them within the body of the post, too. The only thing that's changed is that the viewer where you can cycle through all attached photos is now a horizon sliding viewer. It is located at the bottom of the article text, rather than at the top right corner of the body.
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Vicky Duggins Jul 22, 2008, 11:08am EDT
Just a note - I was on the Most Viewed People thing and selected last 30 days and got an error page.
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MaryAnne, Director of Member Services Jul 22, 2008, 11:09am EDT
NOTICE:

We continue to experience some site instability resulting in some members being logged out. This is begin actively addressed and we hope to smooth out the glitches over the course of today.
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Marianne R. Jul 22, 2008, 11:11am EDT
Chuck, a recent post where someone put 4 images into the article itself now displays with only the view box at the bottom and no photos embedded within the text.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:11am EDT
Hi Vicky,

Are you still getting that error? I just tried it myself, and had no trouble.
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Janet Somewhere Up On The Mount Jul 22, 2008, 11:12am EDT
Hi MaryAnne,
FYI Twice this morning when signing in I was signed in to a differant persons page. It was different people both times. I was using the AOL browser.
I just thought you'd like to know.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:12am EDT
Marianne,

That sounds like how it's supposed to work, unless you know that they attempted to embed. All photos attached to a post will now be found in the slide viewer at the bottom of the post's body of text.
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Marianne R. Jul 22, 2008, 11:13am EDT
She said she embedded them... here's the article: http://www.gather.com/viewArticle.jsp?articleId=281474977403887
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:14am EDT
Janet,

That is not a new problem with the upgrade. That has been happening to AOL Gatherers for quite some time. I’m sorry that you were personally affected. I will share with you what we know about this problem ("identity crisis," as some have joked). Occasionally, you may log in and find yourself viewing some other member's "My Gather" page – or vice versa. Rest assured that if this happens, you have not actually logged in as the wrong member, nor can you perform any activities (post comments, send messages) under the guise of that member. Our developers have attributed this effect to a caching problem with AOL. This effect seems to be exclusive to our AOL users. We have not yet found a way to prevent this from occurring.

Nevertheless, we are attempting to collect more information about this from affected members when it occurs. Hopefully with enough information we will be able to notice some pattern for what is triggering this effect with our AOL members. If this happens to you again, or if you have any further questions, please let us know.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:21am EDT
Hmmm, I checked out the post and couldn't find any trace of embedding. And I just publiched a test article and was able to embed an image with no trouble. Please have her try again, and contact me if she would like to work with me further.
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Sue M. Jul 22, 2008, 11:32am EDT
Where has the "groups owned" link gone? When you check out groups people are in, you used to be able to click on "groups owned." I don't see it now???
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Laura C. Jul 22, 2008, 11:52am EDT
I hate it. The problem I'd been having before the upgrade was fixed, now it's doing the same thing after the upgrade. I hate it. I can't even get to the redeem points page now. did I mention I HATE it.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:54am EDT
Sue, I see what you mean. They are definitely still there when looking at "my groups," but not when looking at the groups of any other member. We are looking into this right now.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 11:54am EDT
Laura,

Are you saying that you started receiving your emails again yesterday, but as of today you are no longer receiving them?
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 12:01pm EDT
Chuck, though not at all a matter of design, I notice that after every upgrade there is some stickiness to the links, either timing out before fully loading or not responding at all. I can't get past page 2 of my recent comments to check out the articles on which I've commented. I am NOT getting logged off, however, as some are. I always check the 'keep me logged in box.' This is the worst I've ever experienced though.

Just wondering if you need to do some stress and load testing before this stickiness can be fixed, or if it's just a matter of stabilizing that will fix itself after awhile. If it's the former, would you please tell me when they plan to do this? If the latter, how long do you think it might take to stabilize? Thanks!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 12:03pm EDT
I believe that all of this is a matter of site stability. That being the case, it's something that is at the forefront of our tech teams' efforts right now. You can be assured that they won't rest until the site is running smoothly, but I don't have an ETA on that smoothness unfortunately.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 12:14pm EDT
Hi Selene,

I'm sorry for the problems you've had today. As I've stated above, we've been having some website instability since going live with our upgrade early this morning. This will cause general slowness, and sign-in sessions to end suddenly. We're working hard to get things running smoothly. I'm glad you enjoy Gather!
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Laura C. Jul 22, 2008, 12:17pm EDT
yes chuck, that's exactly what i'm saying. I did what you said, and used a different email. It worked. But thanks to the "upgrade" it's not working again. I should probably just give up.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 12:29pm EDT
Sue M.,

It does appear that the links to view "owned" groups of other members was unintentionally left out of the redesign. We may bring the links back in the future - for now, you can use the advanced options in a group search to look up groups by owner. To reach these advanced options, run any search using the search bar at the top of the page, and then select groups. After clicking "Advanced Search," you can clear out the original search word(s) and just search by "group owner."

Here is a link to a blank group search, if you would like to bookmark it:

http://www.gather.com/searchResultsGroups.jsp?contentType=Groups
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Sue M. Jul 22, 2008, 12:33pm EDT
Thanks for the info on the "groups owned" situation. What a pain now that they have left this out in this upgrade. If I connect with someone, I like to look to see what groups they own to see if I'm interested in joining. I can't believe this has been left out of this upgrade!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 12:41pm EDT
Sue,

I just filed an enhancement request, so hopefully these links will come back soon.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 12:46pm EDT
Laura,

I'm sorry about your notifications. I just can't imagine any possible reason why the upgrade would affect the delivery of your notifications.

What time did they start working last night? It must have been after 7:40 pm last night, when you sent me a message.

The email service you switched to last night is known for delaying Gather notifications. Keep an eye out this afternoon to see if any come trickling in. Also, check your spam folder regularly to make sure nothing winds up in there.
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flit . Jul 22, 2008, 1:06pm EDT
Too much to hope that the email messes are oopsies that will be fixed rather than new & (not) improved ~features~?
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flit . Jul 22, 2008, 1:07pm EDT
not only those referred to above, but also the fact that when we hit reply to, the body of the email is now blank?

and apparently some are also having issues with the craptastic 4/5 tries to send an email validation word
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Heather W. Jul 22, 2008, 1:35pm EDT
This is horrible. .. gather looks like something some 12 year old threw together with Geocities PageBuilder.
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MaryAnne, Director of Member Services Jul 22, 2008, 1:37pm EDT
Private Messages are not working correctly right now. We did not plan to drop the original message when you reply to a message. This will be addressed and fixed asap.

Overall site slowness is the major problem currently. Addressing this is our highest priority and once remedied, the glitches should subside.

Thank you for your continued patience as we work through some behind the scenes challenges!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 1:38pm EDT
Hi Heather,

Please re-direct your feedback to this article:

Gather's New Look and Features – Post Your Feedback and Suggestions Here

This article is for how-to questions.
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Priscilla (wishing I was in Costa Rica) ~. Jul 22, 2008, 1:47pm EDT
Where did the next button go? When viewing a person's images, we used to be able to click next & go to their next article~
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Heather W. Jul 22, 2008, 1:54pm EDT
Oh I found it after I posted Chuck. Not that it will matter. Sorry about 'sharing' at the wrong 'post'
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Priscilla (wishing I was in Costa Rica) ~. Jul 22, 2008, 1:56pm EDT
Chuck, are you still around?
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MaryAnne, Director of Member Services Jul 22, 2008, 1:59pm EDT
Hi Priscilla,
I'm here and I was just checking out your question.
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MaryAnne, Director of Member Services Jul 22, 2008, 2:02pm EDT
Here's what I'm seeing - when I look at the photos under the Explore tab, and click on a specific photo, I can either go back to the previous page or I can click on the member who published the photo and then see all her photos.

There does not appear to be a way to click to the next photo of a member without going to the member's page. We'll ask if this was intentional or not, because I don't recall reviewing this specific change internally as we were preparing for the upgrade.
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sharon SugarMomma is a wise woman, Jul 22, 2008, 2:05pm EDT
When I make a comment I hit submit and it takes forever, the last one I don't even know if it submitted.

Also the only way I can get back to my Gather page is by hitting the back button. When I click my Gather it goes into terminal loading.
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sharon SugarMomma is a wise woman, Jul 22, 2008, 2:05pm EDT
That one submitted.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 2:08pm EDT
Related to the general site instability Sharon... stay tuned.
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Priscilla (wishing I was in Costa Rica) ~. Jul 22, 2008, 2:11pm EDT
Mary Anne, it is very annoying that the next button is gone, I am very hopeful that it was an oversight & that it will be back soon~
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 2:14pm EDT
Priscilla,

I believe that it was an oversight. There were certainly no plans to eliminate the links. I have one of our designers investigating what happened now.
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Sheryl O. Jul 22, 2008, 2:18pm EDT
I'm having a hard time accessing my profile. Most of the time it hangs....sometimes it gives me a "page not found" page.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 2:37pm EDT
Sheryl and Glen,

All of this is related to the general instability that the site is experiencing right now. We're working on it!
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donna h. Jul 22, 2008, 2:39pm EDT
hi all..
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Jane C. Jul 22, 2008, 2:39pm EDT
I give up, how do I redeem for my gc? When I click on my points, I get to a page that seems to be a dead end.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 2:43pm EDT
Jane,

Try logging out, and then logging back in and trying again.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 2:43pm EDT
Hi Donna, come join the party!
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 3:20pm EDT
Priscilla,

I just found out that the "prev" and "next" links on image pages will be restored today with a patch. Sit tight!
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MaryAnne, Director of Member Services Jul 22, 2008, 3:31pm EDT
Hi Dan,

You're no bother Dan! Your Mail is located in a new spot. Click on My Gather along the top of the page and your My Gather page will be presented. On the left side of the page you'll see your dashboard. Under your icon you'll have 3 buttons, Invite, Share and Mail. Click on Mail and you will be brought to your mailbox where you can read and send messages.

There are some problems with Gather mail that we hope to fix later today. When you reply to a message the original message is not carried through. The same happens when you forward a message. Problems with mail should be cleared up later this afternoon.
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Kathryn E. Jul 22, 2008, 3:45pm EDT
Can we have our green mail envelopes back?
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 4:03pm EDT
KEO,

No.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 4:05pm EDT
Hi folks!

For anyone who sees this in time, we will be deploying a patch at 4:15 (in 10 minutes). It will restore the "prev" and "next" links on photos and address various issues with the private messaging system. Be prepared to be logged out against your will at some point between 4:15 and 4:30.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 4:06pm EDT
KEO,

I'm just kidding, of course! You can still find the green envelope in the left column of your "My Gather" page, if you have any unread private messages.
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Wilma M. Jul 22, 2008, 4:36pm EDT
Glad to hear those 2 issues (the next button) and the e-mail problem are easy fixes.

I just wish I could make the recent posts and photos the default setting when I click there.
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 4:48pm EDT
Hi Wilma,

Before we look at that more closely, we should be sure that the continued problem with your feed settings does not have to do with today's site instability. If you would, please give it till Friday, and then let me know if your settings still aren't sticking.
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Bruce ! Jul 22, 2008, 5:09pm EDT
Why OH Why is Gather just so damn slow. It is the slowest load out there. Why?
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Bruce ! Jul 22, 2008, 5:11pm EDT
This is not new...Gather has been a slow dog since the beginning.
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Bruce ! Jul 22, 2008, 5:11pm EDT
SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOWLY WE GO...
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 5:15pm EDT
Bruce,

The site is still experiencing some instability following the upgrade. We're working on leveling things out. Your patience is appreciated.
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flit . Jul 22, 2008, 5:50pm EDT
which is to say if you want to see if you have mail while you're browsing articles or comment stalking, you are SOL KEO

so now mail is basically as useful as pings
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Chuck McGuire, Gather.com Member Support Jul 22, 2008, 5:52pm EDT
No, flit, actually you can just click the "My Gather" link (no matter what page you're on) and see right away if you have any new messages.
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Larry H. Jul 22, 2008, 7:26pm EDT
thanks for sharing..
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Jack E. Jul 22, 2008, 7:54pm EDT
I can't find anything that says "publish" or "post" for my articles. What am I overlooking?
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Heather W. Jul 22, 2008, 7:59pm EDT
No, flit, actually you can just click the "My Gather" link (no matter what page you're on) and see right away if you have any new messages.

Right Chuck, but the icon at the top right hand corner of the screen that was VERY useful in letting is know if someone has left us a mail, connection request etc is now lost.