by Linda M.
Member since:
December 29, 2008

JC Penney-Give me back the old one!

January 09, 2013 02:37 PM UTC
views: 0 | 2 people recommend this | comments: 14

I bought most of my clothes at JC Penney for many years, because they had the basics  I needed, and because they fit. A few months ago JC Penney underwent a transformation, and the things I used to buy aren't there any more. I started to notice it when I went to buy a basic sweater for fall of the type that they have stocked for years-and didn't find any. Later I went to buy some new jeans-their store brand. They no longer have them. My latest frustration recently when I went to buy a type of their socks that they have had for years...nope, they don't have those anymore either. Since they no longer have the clothes I need, there is no reason for me to go to JC Penney any more.

Comments: 14

Joann B. Jan 9, 2013, 2:46pm UTC
I'm right there with you.
Pamela Marks Jan 9, 2013, 2:54pm UTC
JCPenny has been having problems they are usually the store we go to for school shopping but the last few years we found ourselves going to Deb's for the bigger kids, and all around for the little ones.
Rosa j. Jan 9, 2013, 2:56pm UTC
Linda, it does seem that things have changed with JC Penney. During the holidays, I ordered what was advertised as being a very nice pair of shoes. When the shoes arrived, one shoe was the size I ordered, and the other shoe was a size I did not order.

It took serveral calls to them in order to get a conformation for a pick-up return. Customer service with that was horrible. Then, the process repeated itself when it took far too long for the money to show up in my account. They initially denied receiving the product, and the returned recipt was in my hand. Then, they told me they had truck loads of returns and was not sure when my money would be refunded. However, they did encourage me to call back in a week. Very shabby, they had their merchandise, and I felt my money should have been refunded equally as promptly. No doubt, their vision has changed, and the service they one provided is not the service I am accustomed to having
Linda M. Jan 9, 2013, 3:20pm UTC
In our local JC Penney Store, the area that used to be the customer service/catalog area is empty. There are signs saying to go to the registers if you need help. That's the problem with many businesses these days-no customer service.
Susan G. Jan 9, 2013, 6:33pm UTC
Of course there isn't. The stores are cutting employees, their wages, and their hours so that they will appear more profitable to their shareholders. They also tell employees to work smarter as they pile on more tasks than anyone can accomplish in the time allocated.

If, by chance, you find a store with great customer service, encourage it by praising them and patronizing that store. If you get bad customer service, write a letter to corporate detailing the problem and offering to take your business elsewhere, then do so. In the end, we get the customer service we are willing to tolerate.
Rosa j. Jan 9, 2013, 7:48pm UTC
Excellent advice.
August Lady Jan 9, 2013, 3:06pm UTC
JCP has a new CEO (I got an email from him several months ago) & they have been striving to update their image to reflect the changing times/demographics, & he promised a lot of changes would be made. I used to shop there quite a bit when my kids were growing up. I think they needed an image change, & it's unfortunate that you can't buy what you've bought for years. Once upon a time, it was cool to be a Baby Boomer, but as we age, not so cool!
Denise L. Jan 9, 2013, 5:21pm UTC
I wish they had kept it the same. I don't like the "new" store.
Linda M. Jan 9, 2013, 3:35pm UTC
The fabric in the blouses they had this summer were pre-boomer patterns-they looked like something out of the 50's-something my mother would have worn. I got the CEO letter too. One positive thing is that they lowered prices, instead of having all the confusing sales and coupons. I do think that is a positive.
Louie Louie Jan 9, 2013, 9:33pm UTC
I always used to shop at JCPenneys. My mom and I both had our regular items we would go buy. Then we didn't go as much, because the store in our town closed, then the one in the next town closed. The mall is too far, so I just became an online shopper. But I found out alot of the store items are not for sale online. When I order shoes, I have gotten the wrong size, and once two different shoes!!? Most of the clothing is very cheap, and not sewn well. I also noticed they offer many different items, but when you select to order,-Sorry, out of stock. I absolutely dislike their catalogs (or what they call catalogs) What ever happened to those GIANT ones you could look at for hours? I miss the old JC Penneys!!
Linda M. Jan 9, 2013, 10:34pm UTC
I like catalogs better than looking online too.
Beth J. Jan 9, 2013, 11:18pm UTC
Thank you for sharing on Getting to 3000 Together
Nastacia M. Jan 10, 2013, 12:17am UTC
I have never shopped at JCP prior to the holiday button promotion...I found myslef shopping in the store at least twice a week and LOVED what I found. Cute shoes, trendy tops, hot leggings, and some sexy unmentionables for my man...this is way beyond the old fuddy duddy impression I had of JCP prior...they have done a great job of bring in the new fans!
Nurse Nancy S. Jan 12, 2013, 12:21pm UTC
I couldn't agree more!

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