Dear Superpoints members,
At the end of January, 2011 the current team began to manage operations of Superpoints.com on behalf of its owner, Superpoints, LLC, in the hopes that we could build a great rewards community. We did our best, but unfortunately Superpoints, LLC has decided to cancel our management relationship and take back management of the site.
Unfortunately we are forced to suspend access to Superpoints.com and members will no longer have access to the site as of 3:00 pm central time on November 7th, 2012. We’re saddened to have to take this action, but extenuating circumstances have forced our hand. We’ll do our best to complete fulfillments on a timely basis for those rewards claimed prior to the site’s suspension.
Will my pending redemption still be paid out?
Yes, we will do our best to fulfill all redemptions submitted to Superpoints.com prior to 3:00 pm CST on November 7, 2012.
Why are you making such drastic changes?
There are several changes happening in the management of the Superpoints website and the economic conditions around supporting a rewards site. Those changes have prompted the suspension of the Superpoints.com website.
What about my support email that you haven’t replied to?
At this time we do not have the resources available to respond to all the support emails. We will begin answering new support emails regarding redemptions but all prior emails will not be addressed. If you have any outstanding requests regarding redemptions, please contact us again and we will look into it. Requests outside of redemptions may or may not be responded to.
Is the site going down permanently?
The current team will no longer be the managing operator of the Superpoints.com domain and therefore we don’t have information as to whether or not Superpoints.com will resume service at a future date.