Minhee Cho decided that she wanted some Papa John's pizza on Friday. When she was handed her Papa John's receipt, she got quite a surprise. Rather than ask her name, the franchise employee decided to write "lady chinky eyes" as her name. Come on, there are more appropriate descriptions that could have been placed in the name field. This employee could have written the color of her shirt if he or she didn't feel comfortable asking Ms. Cho her name.
Ms. Cho posted a photo of the receipt on Twitter and made sure to let the franchise know how she felt about the incident, saying "Hey @PapaJohns just FYI my name isn't 'lady chinky eyes'," and attaching a copy of the Papa John's receipt to the tweet. That was a very smart move on Ms. Cho's part. It certainly got the incident noticed by Papa John's and a lot of other people.
Apparently, when the person who monitors Papa John's Twitter page logged on Saturday morning, it became very obvious that the standard answer of "Please file a formal complaint by filling out this form so we can look into the problem. Thank you!" wasn't going to cut it. Instead, the reply from Papa John's was "@mintymin We are very sorry for this incident & would like to contact you to apologize. Will you follow us so we may get contact info in DM?'
Papa John's obviously doesn't approve of such messages on receipts. On Saturday, the company had to answer numerous tweets about the incident. The reply early Saturday was that the employee was going to be terminated. After some tweets saying that, the reply changed to reflect that the employee had been terminated.
The company has also issued Ms. Cho a personal apology for the Papa John's receipt incident. It seems like the company may have dodged a bullet, as Ms. Cho hasn't said that she was going to take any type of legal action about the incident.
Could it be that not everyone in the United States is sue happy?
Does anyone think Papa John's is going to rewrite some training material to stop this from happening in the future?