When you call tech support do you ever think of that person on the other line? Have you made unreasonable demands knowing how unreasonable they are when you make them? I am writing to remind you the people on the other end are just as busy as you and real people just as you. Do you think when you cuss someone out for something they didn’t do that it doesn’t make another chip in the wall around that person breaking down their nerves just like yours when you’re hounded over and over? Those people are trying to make a living just like you and the job is stressful so please be mindful don’t be rude to those that are trying to help you but only the ones that deserve it. If you don’t have time to troubleshoot don’t call you might need up to a half hour and if you don’t even have 5 mins to devote to YOUR problem don’t hound us and expect it to be fixed without doing anything. Sorry my easy button is broken and the magic wand just doesn’t cut it anymore.
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Comments: 12
No CSR should have to put up with sustained and unfair mistreatment.
There's a famous book--YOU ARE NOT THE TARGET--demonstrating how we take out our frustrations on others.
Nevertheless, President Obama's masterful eulogy, not withstanding, the level of civil discord is likely to continue--and Customer Service should not have to be the whipping boy for it.
I have notrced that CSRs are more professional, than ever.
Years ago, CSRs, themselves, were much more rude.
That isn't true anymore--primarily, I imagine, because companies' strategy of, "This call may be recorded for quality of service purposes", has been successful.
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