Steve Jobs, CEO of Apple, has finally admitted that he is wrong...kind of. Apple announced during its press conference this morning that the iPhone 4 will not be recalled, but Apple will do something about the problem. After weeks of complaints from consumers about the new iPhone, Apple announced that it will give out free protective cases for the latest iPhone. One would think that with all of the advances in mobile technology, call quality would not be a problem anymore. The issue has been that if you hold the iPhone with a bare hand, the wireless signal weakens and it can severely effect the quality of calls. This is because the iPhone designers decided to put the antenna in the casing that goes around the phone. Antennas can be very sensitive so touching it on the iPhone caused problems.Â Even with all of the new apps and functionality of phones, making calls is still pretty essential. Sure you can text your buddy about meeting up and grabbing a couple drinks to watch the Red Sox game, but sometimes, you just need to make a call so the iPhone signal issue became pretty important.
Many consumers complained about the problem, but Apple did nothing to alleviate the problem. Instead, Jobs just blamed the consumers and basically said they were not holding it right. If it really was a big issue, people could just buy a case for it. Problem is, the case costs an extra $29. Sure, most people buy a protective case anyway for their iPhone, but it should still be optional to buy a case, not mandatory. After weeks of complaints, Apple realized that it had a potentially big problem here that could damage its image of producing high-quality products. We all saw what happened to Toyota's image a few months ago and the media blitz the company had to undertake to keep its image from going down the toilet. Still, Jobs never really said he was wrong. He just announed the free cases and even said the actual number of problems on the iPhone was small. I guess getting the cases is good enough since getting Jobs to say he was wrong would be like getting a Red Sox and Yankees fan to hug.
Source: Yahoo! News