by Elizabeth Ann R.
Member since:
August 17, 2009

Gather Points Redemption

January 18, 2010 02:08 AM UTC (Updated: January 23, 2010 03:32 PM UTC)
views: 0 | 5 people recommend this | comments: 47

When I went to cash out with PayPal, I receive the following message:

We're sorry, an error occurred. Please click the back button and try again.

Is this happening to anyone else and does it happen often? Just thought I would ask as this is the first time I've had enough points to really make it worth cashing out.

Thanks loads for your assistance.

;D)

 

Update:

It's now January 19 at 1:16 am and I used two different computers and am still getting the same message. Not a happy camper here.

 

January 20

After exploring the Gather links regarding PayPal payments, it appears they want a W-9 form. I have sent the form as of today.

Now to figure out what else needs to be done. I must be making this more difficult than necessary.

I guess that is the error they are referring to.  ;D)

 

January 23

Still having the same problem. Will give them more time to receive the W-9. I even contacted them and never received a response. MaryAnne is the only person to respond. I now have 3,235 points so that can't be the issue. Hmmm...

Comments: 47

elizabeth evans Jan 18, 2010, 2:13am UTC
It does happen. Just give it an hour or so and do it again.

Thanks for posting to Triple Name Club.
Elizabeth Ann R. Jan 18, 2010, 2:15am UTC
Thank you, Elizabeth. Will try it again then post an update when it works.
Monica C. Jan 18, 2010, 2:13am UTC
That happens to me only when I try and add a post, but never when I go to cash out. I have only cashed out once though. Have you tried cashing out again Elizabeth? Try it again or email Gather..
Elizabeth Ann R. Jan 18, 2010, 2:16am UTC
Just tried today and will try again in an hour or so. Must see if I sent this to Kevin. I don't usually so I probably didn't. ;D)
Lisa C. Jan 18, 2010, 6:04am UTC
i have no idea, im pretty new here. but hope you get it straightened out.
Elizabeth Ann R. Jan 18, 2010, 12:22pm UTC
Thank you, L. C.
Deb J. Jan 18, 2010, 9:56am UTC
Hi there girl! Have you been able to cashout yet? First of all...you have enough points right? I am just wondering about this cause soon I'm gonna be cashin out to in the next couple days. Frustrating...hope you get it okay..let us know!!!
Elizabeth Ann R. Jan 18, 2010, 12:23pm UTC
Hi Deb! Am still getting the same message. I have 3,208 points and only needed 3,125. Still getting the same error message. Guess it's time to contact the powers that be.
Deb J. Jan 19, 2010, 10:30am UTC
Yes my dear, I would say so!!! That must be terribly aggravating! Can you message me again and go through it with you and maybe I can try to walk you through!!!
Elizabeth Ann R. Jan 23, 2010, 3:38pm UTC
When I go to cash out I can get to the page where it is to be ordered then I get that message. There does not appear to be a way around it. Yes, it is aggravating. I don't have this problem with other MyPoints or SwagBucks.
Kimber L. Jan 18, 2010, 10:04am UTC
I have never had this problem when cashing out. I have been with Gather since 2007 and gotten all my gift cards no problem. Just received an Amazon card in the mail Saturday! If it keeps up contact Gather Support they are great about fixing problems - they helped me once when I got locked out of my account!!
Elizabeth Ann R. Jan 18, 2010, 12:24pm UTC
I am glad that you never experienced this problem, Kimber. Just going to keep trying. ;D)
J. Reid Jan 18, 2010, 11:02am UTC
No, though; I have not tried to cash out. I just like to see the points pile up the money is not enough for me to get excited about.
Elizabeth Ann R. Jan 18, 2010, 12:25pm UTC
It isn't a lot of money, Johnice. It's the principle. ;D)
J. Reid Jan 18, 2010, 1:02pm UTC
I do understand Elizabeth, I just put out a statement as I see things currently. If I were about to "Cash out" and ran into these issues I would be concerned, no fault no fowl.
Elizabeth Ann R. Jan 18, 2010, 3:22pm UTC
Thanks, Johnice.
J. Reid Jan 18, 2010, 4:12pm UTC
:^)
RedBird. B. Jan 18, 2010, 11:18am UTC
Elizabeth, Sorry you are having problems with this. I have not used the service as yet!
but, if it continues to give you problems, you should contact 'Gather'. I'am sure they would Help you.
Elizabeth Ann R. Jan 18, 2010, 12:25pm UTC
Thank you, RobbinLynn. If it doesn't get resolved today, I will be contacting Gather.
Loretta E. Jan 18, 2010, 11:34am UTC
Sorry, Ive never cashed out, hope you get it straighten out!
Elizabeth Ann R. Jan 18, 2010, 12:26pm UTC
Thank you, Loretta. Hope they get this resolved soon. ;D)
Ruthi C. Jan 18, 2010, 11:56am UTC
Never had that problem cashing out...hope you get it on the retry!
Elizabeth Ann R. Jan 18, 2010, 12:26pm UTC
Thanks, Ruthi. Still getting the same error message. Grrrrrr . . .
Ruthi C. Jan 18, 2010, 3:31pm UTC
Have you signed out and signed back in?
Have not had this problem:( Hope it gets straightened out. :(
Elizabeth Ann R. Jan 18, 2010, 3:17pm UTC
Thank you, Stacey. Me, too.
Marsha C. Jan 18, 2010, 4:41pm UTC
this happens to me when I try to redeem in Firefox, but it has always worked fine in Internet Explorer
Elizabeth Ann R. Jan 19, 2010, 1:04am UTC
Will try again. I am using Internet Explorer. Hmmm . . .
Marilyn M. Jan 18, 2010, 4:55pm UTC
No, I've never had a problem. I cash out about every 2 weeks.
Elizabeth Ann R. Jan 19, 2010, 1:04am UTC
Glad to hear that, Marilyn. Am going to try again. I am a determined woman.
Risa G. Jan 19, 2010, 10:23pm UTC
I haven't tried to cash out since November so I have no idea. Sorry.
Elizabeth Ann R. Jan 20, 2010, 12:21am UTC
Thanks, Risa. Hope it works soon.
I hope your day has been a good one, Elizabeth !~
Elizabeth Ann R. Jan 20, 2010, 12:21am UTC
Thank you, Stacey. It's been raining like crazy, but we need it. It's been a good day. Hope yours is as well.
MaryAnne Flynn Jan 21, 2010, 9:31am UTC
Hi Elizabeth,

I'm sorry to see you've had such trouble trying to redeem points. I'd be happy to help you with this. Please send me a private message regarding which gift card or paypal amount you're redeeming, and where it's being sent, and I'll step through the process on your behalf. I'd like to see the error to better understand what could be causing the trouble.
Elizabeth Ann R. Jan 22, 2010, 12:51am UTC
Thank you, MaryAnne. Haven't tried again this evening. You are such a dear for offerring your assistance.
♠~Dnbuster~♠ ~. Jan 22, 2010, 12:59am UTC
Congrats on ur cashout!
MaryAnne is a sweetheart I hope she is able to assist ya:)
Elizabeth Ann R. Jan 23, 2010, 3:32pm UTC
Thank you. I sure hope she can help. MaryAnne is a dear lady.
Deb J. Jan 23, 2010, 3:58pm UTC
Get ahold of MaryAnne again!!! She can walk you through I believe or tell you if there is some other problem....I forgot about that form you said you had to send in. I have never made enough in a year to fill that out.
Elizabeth Ann R. Jan 26, 2010, 11:29am UTC
MaryAnne took care of it, Deb. Thank you.
jewi lim Jan 25, 2010, 9:15am UTC
Never experienced that before but i really hope that it wont happen to me.
Elizabeth Ann R. Jan 26, 2010, 11:30am UTC
It probably won't happen to you. It was just a glitch in the system. I'm sure of that.
MaryAnne Flynn Jan 25, 2010, 2:49pm UTC
Hi Elizabeth,

I sent you a couple messages today. When you get a moment shoot me a reply and we'll get this straightened away for you.
Elizabeth Ann R. Jan 26, 2010, 11:29am UTC
Hi MaryAnne,

Thank you for getting this taken care of. I just want everyone to know just how wonderful you are. Bless you.

Huggers,
Elizabeth
Marysia M Jun 14, 2010, 6:52pm UTC
sorry can't help you. haven't gotten to the point of cashout yet. :(

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