by DLuvs Qpons
Member since:
October 23, 2008

My battle with Vonage

September 26, 2009 01:13 PM UTC
views: 0 | comments: 16

In my misguided attempt to save us money, I signed up for Vonage service earlier this year. I normally do not do this, but I signed up for the service online and use my debit card. I think I had temporarily lost my mind that day and will never do this again. The link below will take you to my most recent post about the problem I am having.

http://thatsme0106.livejournal.com/1907.html

Thanks for reading.

Comments: 16

John S. (arizona) Sep 26, 2009, 1:19pm UTC
Bummer... I don't know anybody with that company. Good luck.
Spencer T. Sep 26, 2009, 1:24pm UTC
Just affirms that I have concluded that actual customer service is pretty much dead now.
DLuvs Qpons Sep 26, 2009, 11:40pm UTC
Very true. Sadly.
Teresa A. Sep 26, 2009, 2:08pm UTC
Too bad they don't spend some of that advertising budget on training!!
Heather E. Sep 26, 2009, 3:16pm UTC
I have heard nothing good about them.
Marsha C. Sep 26, 2009, 3:26pm UTC
I will go check it out
hope you get it straightened out
Vicky K. Sep 26, 2009, 4:09pm UTC
I read your post. My sister had it for awhile and half the time she had no phone service so got rid of it. Hope things quickly resolve for you.
Karen G. Sep 26, 2009, 5:56pm UTC
If they will not cooperate with you go through the better business bureau for a refund. That worked for me. The service did not work here.
DLuvs Qpons Sep 26, 2009, 11:40pm UTC
Good idea. I intend to file a complaint with them about the company even if they do not give me the money back.
dreama e. Sep 26, 2009, 11:37pm UTC
Good luck getting your problems resolved
I agree about the BBB maybe that will help
Debra H. Sep 27, 2009, 6:31am UTC
You don't want the BBB you want the FCC and PUC (Public Utilities Commission) to handle this.

I can't beleive your bank won't back you. My bank takes your money back first and asks questions later. I would be changing banks asap if for no other reason than to prevent them from billing you again later using old authorization codes.
DLuvs Qpons Sep 28, 2009, 12:01pm UTC
What bank do you use? if you don't mind me asking.
I am planning to close the account. Don't worry about that!
Truth Always Sep 27, 2009, 9:34pm UTC
I have had their service for about two years... I do know that if you cancel within a year, they do keep some of your money.... I have not tried to cancel with them as of yet. Most of the time I have had no problem with them.... Once in awhile I will get a clicking noise through the lines but I cant blame it all on Vontage as we had service problems with Verizon too.... I like the price, its so much cheaper than what I had before,, but if I give up my DLS, then I have no phone... I dont like this idea....
DLuvs Qpons Sep 28, 2009, 12:05pm UTC
Vickey, like I said, the service itself was not bad. In fact, when compared to Time Warner telephone service, Vonage WAS SUPERIOR. My only beef with them is that they do not make it known to you what the ramifications are for canceling the service should you not need or want it anymore. Then they just yank $150 out of your account. That's my problem with them.

We now have a traditional land line telephone. I think VOIP phone service is great. But, I do not like the idea of it being completely dependent on my internet connection, which is not the best. So, I think I will stick with the traditional service.
Angel sent from God Secret Sisters Oct 2, 2009, 3:13pm UTC
Thats why I am sticking to my landphone and my cell phone.
DLuvs Qpons Oct 2, 2009, 3:30pm UTC
Good idea

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