Yesterday, I filled out online for a refill of my daughters sleep medicine. She has severe ADHD, without the medication she will not sleep but maybe an hour the most. The doctor's office does not take call in for prescriptions. You either go there in person to request or use the online form. Since the place is a 45 minute drive. I decided to use the online form.
I got a call today saying the prescription was ready to be picked. So, I drove all the way there to get the prescription. The receptionist handed me the book and told me where I needed to sign. I signed the book. But noticed the name of the medications. So, I asked the receptionist what was the name of the meds on the script she had in her hand. She told me. I told her those are not the meds I requested for refill. I asked her to please check to see if I possibly screwed up and requested the wrong medication.
So, she started making calls. As the doctors and nurses were on lunch break in the building I was at. The medical practice my daughter goes to has three different buildings.
Have you ever experienced a prescription mess up? If so what happen and how did you handle it?
When it was all said and done. I did request the right medication for my daughter. Someone else screwed up. The receptionist also asked me about requesting a form to give permission for the school to give my daughter her afternoon medication. I told her no. That I had came up Tuesday to pick that up. I took the form straight to the school as soon as I left their office Tuesday.
The receptionist just gave me a blank stare. By this time she was confused as much as I was. My intent was not to get anyone in trouble, but to see if I screwed up by requesting the wrong medication. Since between my daughter and I we take alot of meds. So it was possible. I feel good knowing I did not make a mistake and caught the mistake of the prescriptions before I left the office. As the receptionist did say one medication was flagged for requesting to soon. That is one medication I did not request. As I just filled the script less than 2 weeks ago.
I told the receptionist to call me when the nurse or doctor gets in or when the prescription I need is ready. The receptionist did thank me for not getting upset with her. I told her no, it wasn't her doing. That lately things have been going wrong. So I just rolled with the punches today and half expected some kind of screw up.
A little while I got home, The nurse called and asked where she could call the script in for me. I told her where. She normally doesn't do that because of the type of medication it is but because the doctor office screwed. She went ahead and did that because she knew my daughter really needed her medication. That was very thoughtful of her.
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Comments: 36
They did give me the wrong med once and I took it right into the clinic and told them to straighten it out-because over the phone they didn't want to do anything about it. They said the doc was gone but I knew they had one on call and I told them either call my regular doc or the one on call, I wasn't going to suffer all weekend due to their mistake.
My oldest daughter was put on double the amount of meds when she was almost a teen. That lasted a week before the school called me and said she was acting strange. I was surprised the doc admitted it. Then he took her totally off the med which I didn't understand but oh well.
I have seen on tv that many meds are goofed up because their names or spelling are similar and some very bad things have happened because people got the wrong meds.
This really scared me today.
I can see why you'd be scared. If you hadn't noticed and given her more of of the ones you listed instead of the clonodine, yikes!
Sure glad it all worked out.
We raised the roof off the place, and they just said oops-sorry. Always read before giving meds. We told the dr about this and he said it would have killed him.