A few days ago I wrote about a bad experience I had with a website called Discount School Supply and here I am again with an update.
A GOOD update!
I'm happy to report that the letter I sent to them after posting here made a difference and the company will actually be fixing the problem.
Here is the email I just received from their Customer Service Manager:
Dear Faith,
My name is Marshall Coleman. I am the Customer Service Manger for Discount School Supply. I am VERY sorry to hear about your unfortunate experience during an online chat with one of our representatives. Honestly, I am disappointed and embarrassed by the transcript of your conversation with Jacob. Further, it appears that we had two opportunities to serve you and failed both times. I want to assure you that I will take immediate action to make the necessary corrections.
After doing some research I was able to determine that your order failed in processing. Fortunately, your PayPal account was not, and will not be charged.
I would be more than happy to ship your original order FREE OF CHARGE, or I can place a $25 credit on your account to use towards an alternate item at your discretion. Please let me know which you’d prefer as the choice would be yours to make.
Although the birthday has passed, perhaps we can provide something to help rectify your situation. Again, please accept our apologies.
Regards,
Marshall Coleman
Call Center Manager
Excelligence Learning Corp.
Kansas City, KS & Monterey, CA
It's just nice to know that my email was actually read and they will be correcting the problem!
~ Faith
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