Cashiers are EVIL!

you should have taken the Deli Creation and bopped her over the head!

i got the same treatment today when i redeemed mine.

LMAO, I'll remember that for next time!

that was rude! she must have been jealous!

You should have called for her manager and asked him why you were being interrogated for shopping in their store~!

What a nimrod !!!

I can't believe how rude she was! Glad she finally took them though.

I would have just called the manager. I just tried one of the Deli creations for lunch today, they are awesome!

I guess if you got picked for this, you better be prepared ....

That is definitely rude. I once call the customer service number to a chain, because the cashiers were so rude in this one store especially because of the coupons. I soon received a call from the manager of the store, and the attitude surely changed. Of course I ended up going to a different store because of the customer service.

At my current store I have never experienced any problems with using coupons, on the contrary.

all that info is really none of her business!

I took mine to the store the day after I got them in the mail and she saw the date (one year from now) and snottily told me they were expired! She sure looked sheepish when I pointed out the year on the exp. date. Then she muttered that she never looks at that, just at the month and day, and I told her the year matters, too. I wonder how many honest people she's jipped out of their discount?

I like Diana`s suggestion.

That's nuts. I've gone in before and b ought 8 at a time at walmart and never had any fusses.

Sorry you had such grief. I think she just wanted to get herself some of those coupons online too LOL!

I was treated the exact same way and I loudly I responded "For your business I participate online and I get to review this wonderful product. And you can be absolutely sure that I will include your rude behavior in my review when I send a copy of my review to the sponsering company; you see Kraft gave these coupons away on a social networking site of this new product, but they never dreamed that the inconsiderate cashiers would be as nasty as you are!! I then wrote out gather's web site as the 10 people in line started clapping for me and everyone was interested in taking a look at the site to see if they too could get coupons like mine. My next step is to call the stores coporate headquaters.

I would have told her to pick up her phone or flash her light, whatever, and get the manager and talk to them. You shouldn't have to put up with rude clerks.

Okay time to speak for my brethren cashiers

The information (where you got it from etc) is relevant because a lot of fraudulent coupons are "won" (quote unquote) online. They look like manufactures coupons but are really cleverly designed fakes, which the store looses money on. Which is why our store only accepts coupons from internet sources up to $1.00 and only from approved coupon-sites (i'll have to snag the list I forget most of them, since I have been in the fuel center for almost a year now). And cashiers get their butts ripped whenever they take a fraudulent coupon. Sounds like your cashier was just over anxious because of a prior ripping for taking internet coupons.

And we also have a coupon limit, regardless of what the coupon says we can only take up to 6 of the same coupons per order. It was something new that started company wide right before I transferred out to the fuel center.

If you have ever worked at a retail grocery store, you will know why it makes you evil. 75% of your customers treat you like you're subhuman and stupid for working at grocery store. Then your bosses are mean to you because you can't please every single customer (because some people won't stop until they get the item free even when they're dead wrong, such as outdated coupon, fraudulent coupon, they read the sign wrong etc and so on).

Currently I'm dreading going to work here in a few hours because it was insanely busy when I dropped Paul off to work. I know my boss is going to be evil and the customers are going to be hateful because I can't magically make more lines appear.

But really back on topic, most cashiers hate coupons because so many people abuse them. Sucks for people who use them legitimately (like you) but until you've worked in the environment you really don't know the crap we retail slaves deal with on a daily basis :0)

you know what it is, she wanted them for herself, it was jealousy.

Heather,

I totally understand where you are coming from, I really do! I hope you noticed my little disclaimer at the bottom of my post. :)

Nick got his in the mail today. Since I was on the way to the grocery store, I was excited. On the way home, I realized they were still in my purse. Oops! But, I got two I -KNOW- Nick will love- Steakhouse Pepperjack, and Buffalo Ranch Chicken. I still have not found the Steakhouse Cheddar.

i used to work for a company passing out free samples , I got a free coupon for a mini turkey breast, free, you know the boneless kind... the cashier wouldn't let me have it because I worked in the store, though my company was not that of the store, such BS. I went somewhere else to get it. That's what you do, just go somewhere else and while you're at it make a complaint to management. For me, I just left because I worked there alot and didn't want to stir trouble, f them all.

Oh I know but with everyone calling for a tar and feathering of the cashier I had to give the other side's perspective :0)

Really, I hate coupons. I want to cry when our store has super triple or double coupon week because the scammers come out of the woodwork. And it's those people everyone should be peeved at, not the poor cashiers who have to enforce the rules. We didn't come up with them, so don't shoot the messenger. :0)

Heather T,

Steakhouse Pepperjack and Buffalo Ranch Chicken sound SO good! I've only found 3 kinds here, 2 flatbreads and the Steakhouse cheddar. Want me to mail you one?! LOL!

Ouch! That must have been a difficult experience. Our local grocery store won't honor any coupons that look like they've been printed out. I talked with the manager. They just flat out refuse.

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Heather W.

I totally AGREE! It's insane what people will do and how they abuse the system, in return ruining it for everyone else!

I've had other cashier's question my coupons but in a nice way. I totally respect the cashier's for doing their jobs but they don't have to be mean, unless it's called for! :) I'm sure you are one of the nicest cashier's around! :)

How rude!! I wouldn't have stood for the 20 questions!

Very sorry you had to go through that crap! This is the reason I mainly only go through self check outs. I wouldn't have to deal with anyone besides when they have a problem with the register lol.

No I'm quite mean. Ask all the people I didn't let get fruit loops and chocolate milk on WIC or bouquets of flowers on food stamps and use a mountain of outdated coupons on triple coupon week.

And I also make people's fuel discounts disappear cause I'm evil like that and plan my day around ruining their shopping experience :0)

I'm just cynical today cause I don't want to go to work and deal with my male PMS'y boss today heh

GEEZ Heather,

How could you?!

I'm sorry you're dreading going to work today, stick something on his chair, it might make you feel better! LOL!

Usually the clerks at my store get all excited to see how much I save with my coupons. They do take a double take on the freebie ones though.

I agree with a lot of what Heather said, but I am sorry that you got the brunt of it.

She is JEALOUS! lol watch her show up on gather tomorrow!! :p

I'm glad you don't think all cashiers are evil. I was one for about 6 years and I know I'm not evil......a little twisted sometimes, but not evil. LOL

She did it because she could. Some people are like this. If she wasn't sure she could have called her manager in to make sure it was alright. She probably thought you would just be intimidated and leave. It's not an easy job, but when in doubt bring a manager out...

Just like the woman in the doctors office who lied about me getting clearance from my cardiologist when I needed to get my shoulder fixed. I had to go through a cardiac catheterization to get the okay. She didn't realize I would just call the answering service and speak to the doctor about it. He has been my doctor for years and we have mutual friends in common. I believe she did it because she could, thinking she was the gateway to the doctor. Believe me, no one in that office has ever given me trouble again.

I made the call after three days of calling and talking to her and getting a different story from the cardiologists office. She even claimed to have the paperwork that turned me down. I asked her to read it to me and she pulled the patient privacy bs on me.

I used 3 of mine today and suprisingly, had NO problems at all...oh my...and this wasn't even my usual store.

I'm glad I didn't have a hassle when I used mine.

Ya I'm kinda tired of them too, mostly why I try to use the U-check out. That way I don't have to deal with the indifferent rude attitudes.

I know how you feel. Sometimes it's like they think you are stealing money from their paycheck or something.

She has to count her drawer at the end of her shift and sort the coupons. It is part of her job but she apparently doesn't want to make more work for herself. Also, the store management may make cashiers responsible for fake / fraudulant coupons.

Alot of stores also do not like to accept more than one or two coupons for the same product..I know ours don't otherwise we lose money. (you don't get money back from the dealer right away, sometimes it take three months)
A lot of people don't really know what it takes to run a store, the overhead is sky high. When I was running the store up North, the gas bill alone was 45,000.00 a month. We didn't make that in a month. We were never ahead, the store was lucky to stay open as long as it did.
And if it is a conv. store, the lost of driveoffs, shoplifting and employee theft is quite high.

I am one of those evil clerks. If I don't recognize the coupon (we get a listing every month from our dealers) I will not accept the coupon. It is company rules...and my job.

I say just get the manager to the register and do play 20 questions and waste valuable time.

THANKS FOR SHARING..

I don't feel she should have taken the particular tone she did with you and if there was any questions she should have ask for a manager. I try to give the best service I can to my customers, but on the flip side I have known many people to take advantage of the situation as well. Some others will abuse the system like Heather stated, which does end up ruining it for everyone.

It happened to me too. There was this guy telling me that which one I want for free. I was buying two and had two coupons. I tell him, I want both of them for free. He looked weird, called manager and than they gave it to me for free. But I felt like an idiot

I understand that some people use outdated coupons and there are even fraudulent coupons out there, however, it doesn't give anyone the right to talk to you rudely. She can question things, and look at the dates, or call the manager, without being a BIT** to the customer. After all, isn't the customer always right?!

I don't know where you all shop, but our managers don't know crap about the actual running of a register and what is allowed and what isn't. If you want to know how or why something is, your cashier is more qualified to answer you than a manager. Managers are paid to say whatever they will to shut you up and get you out the door. Cashiers on the other hand are paid to check you out and follow the rules. Managers are generally ignorant of the general day to day practices of their stores (in my experience at my store).

And there are a bunch of fraudulent coupons from Kraft in circulation right now, there was a a big sign tonight by our timeclock to watch for them :)

Monica, 98% of the time the customer is wrong.

Someone above mentioned Walmart clerks-They are my biggest pet peeve, beacuse almost all of them drop your items into the bags on the whirl-around and then turn to the next cutomer-leaving me to guesss how many bags I need to pick up. I've been through Walmart's cashier training, and it DOES NOT say to let the customers fend for themselves. It says to hand the bags to the customer.

I would of yelled manager loud and someone head would be rolling

We have a girl at our Target that I avoid like the plague. She picks up everything and looks at it and will ask questions and then if we have coupons she is very nosy about those too. And she does it even if the lines are busy. And since we usually do a good bit of shopping there, we just skip her line.

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I got really upset with a cashier one time when I was buying a low carb product and the cashier ended up studying the box and telling me how bad the product was and treating me like I was stupid for buying it. I was so mad that I went home and wrote a ranting letter to the store manager. Cashiers should never criticize the items that the store is selling. I got a phone call back and an apology from the manager who said that he had a talk with the cashier. I was hoping maybe I would get a gift card or something, but at least I got the apology.

Actually, when it says one per purchase, many stores take that to mean one per store visit. Krogers doesn't let me redeem more than one freebie coupon for the same item during the same shop, usually. Not the cashier's fault. Store policy.

CVS isi obviously the same way, but they have cashiers that will ring up every freebie item seperately and total them. Again, store policy - plus what it really says on the coupon - one per purchase.

We have problems with one cashier at the commissary. Every time we go into her line and have more than one coupon for the same item, we have to call the manager over. She just doesn't want to take them, even though she's been told three times by a manager when it's been us buying stuff, that they can take FOUR coupons for the same thing. She only wants to do one. It's very irritating. I avoid her line if I can, but my husband doesn't always pay enough attention to avoid her, so if I'm busy doing something else and he's steering, we sometimes end up in her line.

I would have spoken to a manager.

She probably wanted to know where so she could win some herself. You should have offered to send her a referral to sign up!!

I have a lot of issues with cashiers reading coupons incorrectly, too.

And if they won't let you use them all at once, just walk each one out to your car one at a time and buy them separately. It's a pain in the rear, but I bet it ticks that cashier off enough that it's worth your time. ;)

I also respect cashiers but rude behavior needs to be called out. And these coupons are not Internet coupons and it is not necessary to explain how & why you got them to anyone, not even to a manager if you choose not to!

They also do not say anywhere on the coupon ' limit one per purchase' as other coupons sometimes do. I have one in front of me at the moment and it does not say that at all.

And if the store has signed the redemption policy with kraft ( I suspect so or they would not be paid by Kraft) then they are obligated to follow Krafts policy and that policy states that they can not limit how many a costomer uses at one time. In fact if they accept any coupon from Kraft then they have signed an agreement with Kraft in order for them to be paid back for the coupons.
Krafts Policy also states
"11. Coupons are a form of cash and must be treated as such." ( And the store can not have there own policies that supercede the sponsers policy that they signed in order to get paid themselves. Know your rights and hold stores accountable for what they thenselves have signed. If you were using cash you would not be questioned when buying several items!!!!!!)

If your stores are limiting the coupons you can report them both to kraft and to the BBB as they signed an agreement with the manufacturere of the coupons and can not make there own policies that supercede these rules.

Furthermore # 16 says "16. You will ensure all your employees, agents and contractors
comply with this Policy."

so all of you guys out there if your store is limiting how many coupons you get they are violating the agreement they signed with Kraft to get reimbursed and if enough complaints are lodged against them they will lose the ability to be paid for any coupons.
"No Pay Status
"1. If you fail to comply with the terms and conditions of this
Policy, if You are convicted of coupon fraud, or, if You, in KF’s
reasonable judgment, exhibit a pattern of misredeeming KF
coupons, your account will be placed on “No Pay” status. KF will
not honor any coupons attributable to, or submitted for, redemption
during such period in which your account is on “No Pay”
status. Your account will remain on “No Pay” status until such
time as KF determines, in the exercise of its reasonable judgment,
that your account should be reinstated to “Pay” status."

IF KF OR ITS AGENT (1) DETERMINES IN GOOD FAITH THAT A RETAILER
HAS REPEATEDLY FAILED OR REFUSED TO COMPLY WITH THIS POLICY,
OR HAS OTHERWISE DISREGARDED THIS POLICY, OR HAS FALSIFIED
INFORMATION SUPPLIED TO KF OR ITS AGENT, OR (2) RECEIVES
INFORMATION FROM STATE OR FEDERAL AUTHORITIES THAT
SUFFICIENT EVIDENCE EXISTS TO BRING CRIMINAL CHARGES AGAINST
A RETAILER FOR CONDUCT RELATING TO COUPON REDEMPTION
PRACTICES, THEN KF MAY TERMINATE SUCH RETAILER’S REDEMPTION
RIGHTS, EFFECTIVE UPON NOTICE TO THE RETAILER.


From my experience when you report the retailer to the BBB for having a policy that limits how many coupons they can use , they are repremanded and a notice from ythe BBB is sent to the company that issued the coupons and this time it would be Kraft, and the store could lose there ability to be paid, usually they change their store policy back to what the sponser of the coupon states in its own policy.

Sp please people be an informed costomer and respectfully demand your rights as a consumer and hold the establishments to the policies that they signesd themselves.

This is Krafts Policy that stores signed in its entirty
http://www.nchmarketing.com/us/rtlrel/MfrRedempPols/KraftRedemptionPolicy.pdf

Every major manufacture has stores sign similar agreements.

Heather I feel for you but your boss is certainly Evil as making it store policy to limit coupons from Kraft is against the agreement they signed with Kraft. and I am sure you are not aware that someone in managment signed that agreement with Kraft and they did not bother to tell you the employees the truth. IF Kraft was informed that your store made its own policy of limiting coupons by the BBB then that policy would change or they would no longer get paid by Kraft. But until they are called on this issue they will continue to scew the costomer.

An informed consumer is a better consumer!

Especially in todays economy we must hold everyone accountable to the policies set forth by the manufacture of those coupons.

I use a lot of coupons. I have found that rude cashiers are usually the product of a weak training program at the store-level. I think they try to mask their ignorance with anger to get folks to back down so they won't have to admit they really don't know what to do.... and won't have to make the effort of finding out/learning something new.

BTW... My coupon says "One coupon valid for item(s) indicated."

Unique wording... but I assume their intention is only one coupon can be used on the item indicated... i.e. the coupons cannot be stacked to produce an overage.

What you need to do is use them in the "express" lane. When you get a hard time, ask for the manager (takes about 5 minutes for them to show up). This will get the line to stack up halfway around the store.

Evil customer

Walker! You know I love you because you think like that. Good thinking!!!

I go to the same store all the time for the most part....cashiers and customer service ppl know me....CS worker usually stands over the cashier to make sure they are doing my coupons right.

April H: I as a cashier don't care what Kraft's or any other company's regulations on coupons are because they do not pay me. My company pays me and it is their rules I follow. I'm sure all cashiers feel the same way as well :)

I just really hate the "Customer is always right" attitude because it assumes the Cashier is an idiot. No one is always right, I don't care who you are.

But rather than comendere Bridget's article I'll shut up now :)

Being a cashier I have to agree with Heather. Fortunately, I have actually have to quit my job but can't until they replace me since I am also a bookkeeper. Anyway, in my store, they have a system that checks everything we do including how many coupons we redeem vs how much we sell. We have also gotten nailed with many fraudulent coupons from in the internet. We even had a man a few weeks ago cut off the expiration date on a coupon and tape another date on it. The customer is not always right but we have to pretend they are many time even if they are not. "Win the customer, not the arguement."

Heather, that is why I am agreeing with you that your boss is EVIL!! I know full well that we have to follow the rules of our bosses , I am just letting you know that most likely your boss is lying to you as Kraft makes them sign that agreement and if they get to many reports against them the company you work for may not get paid by Kraft. I feel for you as I know far to well that being a cashier is a thank less job and I do sympathize with you, and I am sure that you are not rude when dealing with hard costomers as the one Bridget dealt with. I was lucky today as I had a wonderful cashier when I used 10 of my coupons , I even think he might join gather. LOL

Most of them just don't like to do their job. Lazy!!