Comcraptastic!

Comcraptastic!

Since we have started cable television service with Comcast we have had 2 technician visits to our house.  This is my story.  We previously had satellite service for a year and a half.  We had cancelled cable because their rates became ridiculous.  We thought by switching to satellite that we would be getting a great "bundle" deal with our Phone Company and boy were we wrong.  We were stuck in a contract and I am not one for cancelling and paying steep cancellation fees.   A month before our contract was up with satellite we had a representative come to our door representing Comcast and was offering an offer to lost customers that I just couldn't refuse.  Now that we have been with Comcast cable and have been viewing HD channels we have had to put caption on with every show we watch.  Why?  Because the audio drops so much that you often miss pertinent information!  That is not all.  We also get drops and patches in the video.  Thirdly, while on the VOIP (Voice Over Internet Phone) and another call comes through and I select "flash" to put the first party on hold the first party can hear everything that I am saying to the second party! 

The first visit from technicians was a couple of bozos!  They come in and told me that the problem with the phone was a known problem that Comcast is working on.  The audio and video problem, well we had a loose cable behind our box.  Now, if it was a known problem do you think customer service would have sent these guys out?  I confirmed with my husband and our cables were not loose and the problems continued to occur.  I confirmed with customer service that we shouldn't be having the phone trouble and that it is not a "known" issue that is being worked on.

The second visit was from a man I thought to be intelligent and knowledgeable of his profession and he checked many things the previous techs didn't even bother doing.  So I come to find out that the second visit was all a "show".  I was blamed for the audio and video going out.  He said that it was the way my cables were hooked up and as for the phone I had to replace my modem which he was clean out of.  So now I have to waltz down to my local Comcast office and replace it.  There is more to the story but I do not have the patience to explain further.  I confirmed with my husband that the cables are hooked up correctly and as the tech stated the way they should be.

My husband did some searches today on Google and found articles, blogs, and comments that go to show that we are not the only ones dealing with this issue and that the issue is in fact with the cable company and the HD channels alone!  If they are having problems and they know it all I ask is for this to be explained.  I do not appreciate being blamed for their issue.  That is horrible customer service.

**Look out for my next post in the coming days regarding their "Comcastic" response.

Written by Eileen C.

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