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by Kevin (''The SiteWizard'') V.
Member since:
March 14, 2006

The HelpCenter™ for 07/22 ("Ice" Edition - Part 2) - Have a Gather Question? or Need Help?

July 22, 2008 11:09 AM EDT (Updated: July 22, 2008 12:56 PM EDT)
views: 282 | comments: 134
Welcome to the Member-to-Member HelpCenter™ -- Where other Gather members help you with your Gather-related questions or problems! Enter your question below and receive a response from other members! helpme help gather answer articles cash points mail email faq feeds friends comments earnings groups images sitewizard videos wizard gift cards html internet kevin pings profile publish publishing questions spotlight tags technology tips update upgrade hawthorne ice

The site is currently experiencing periods of instability and slowness.
In some cases you may be signed out of Gather and will need to sign back in. It is recommended that you check the "Keep me signed in" box on the sign-in page to minimize connectivity problems.


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Welcome to the Member-to-Member HelpCenter™

Where other Gather members help you with your Gather-related questions or problems!

.  .  .

Simply enter your question or problem as a comment below, and any experienced Gather member can provide you with an answer.
(it may not be the right answer, but at least it's free!)

.  .  .

To quickly and easily locate the most current HelpCenter article, type the word helpme into any article or tag search box on Gather.


Please note: This is an open forum for ALL members to ask questions, and provide responses. Therefore, response times will vary, and it may take awhile for a member to answer your question(s). Also, answers provided will reflect the opinions of Gather members, and may not be that of Gather, Inc. or its business partners.

This is a member-sponsored content series.

sitewizard | tips & tricks | gather datebook | faqs | contact member support | top

« view Part 1 of Today's HelpCenter Discussion

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Comments: 134

Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:18am EDT

Featured Question of the Day

"I miss the feeds at the bottom of the articles to find other articles by the author I am reading...why was this removed?"

This feature hasn't gone away!

It is now located on the right-hand side of the page in-between the ads. The title appears in green text and reads:

"More by _________"

The "Related Articles" section is also still around, but with a new title (also in green):

"You Might Also Like"

More 'Frequently Asked Questions' like this one will be posted throughout the day!
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Marianne R. Jul 22, 2008, 11:18am EDT
Sweet! part 2.

Busy busy
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:19am EDT
Hello! ....and welcome to Part 2 of the HelpCenter™ for July 22.

You may read Part 1 or post your question or problem below.
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Chris E. Jul 22, 2008, 11:20am EDT
You sure are keeping busy today Kevin.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:20am EDT
Well, I was up to 110 comments and decided that a shorter, lighter version may be helpful for members that have difficulty loading articles with many comments.
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penni d. Jul 22, 2008, 11:21am EDT
lol, I got kicked off three times already, even tho I do keep the SIGNED IN....Hope the glitches are fixed soon, kevin...OUCH!!! One BIT ME!!! AIEEEEEE!!!!
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Μόףףý ● ķ ~ Jul 22, 2008, 11:22am EDT
Thanks Kevin.
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Doc, in the middle, holding on... Curmudgeon esq. Jul 22, 2008, 11:23am EDT
have fun Kevin... it's gonna be a bumpy day.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:30am EDT
Hopefully this instability will be corrected soon. It is taking me a very long time to post comments or publish.

Copy your comments before clicking the 'Submit' button!
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Sandy (back in Ohio...blah!) Jul 22, 2008, 11:31am EDT
I do have a question: Do you know if the size for group headers have been changed? The reason why I asked is because at 'Everything about your pets and wildlife' the very tip of my header is cut off. I don't recall noticing this before. As I do go to this group every day as I have its post moderated. Just wondering if this is due to the upgrade or I just plain been missing it this whole time.
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Steph-in-NE ..... Jul 22, 2008, 11:33am EDT
why is it that I can not post point on here,, to give someone pioints as I mean
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Steph-in-NE ..... Jul 22, 2008, 11:39am EDT
ok never mind the last comment,, got it figured out,, by the way I also cant get to my froup that I own,, tell em maitness activiity in progress..
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:42am EDT
Steph-in-NE,

It is likely that the problem you are experiencing with your group is related to the problems on the site this morning. Please try again later this afternoon and then let me know if you still encounter the same error message.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:45am EDT
Sandy,

The size of the banner hasn't changed, but more of the banner is now exposed (in some areas) in this new design. This also appears to vary depending upon the browser you are using.

I haven't had a chance to experiment with this yet, but some banners may need adjusting to correct for these changes.
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 11:49am EDT
Kevin, like I said, I'm not at all getting logged off, but the stickiness is unbearable. If I want to check back on posts on which I've commented, after page 2, if I click on those comments, it's timing out before it can load. Do you think it's just a matter of stabilization, or do you think they need to do some stress and load testing to find the problems and redistribute the load?
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♠~Dnbuster~♠ ~. Jul 22, 2008, 11:50am EDT
Morning Kevin,
no problems, no complaints;)
just wanted to say good morning, hun
have a good day..
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:50am EDT
I have tried publishing the DateBook for today, but there are too many problems currently. I'll need to wait until this afternoon. Hopefully publishing/posting will be easier then.

Patricia -- I may get up to Part 3, but my meeting schedule this afternoon may prevent me from going any higher until tonight.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 11:54am EDT
Sue,

"Do you think it's just a matter of stabilization, or do you think they need to do some stress and load testing to find the problems and redistribute the load?"

I think it's simply a matter of poor planning and testing. I don't know what Gather needs to do now without knowing more about where the bottleneck is.
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Sue B.© The Sting IS Worse Than the Buzz Jul 22, 2008, 12:06pm EDT
If you think it's testing, then it is the stress and load which they always seem to fail to test before putting these upgrades out. This is the worst I've ever experienced though. That means that it won't stabilize until they find the bottleneck and redisribute it. I guess that means that this won't improve unitil they announce they're going to shut down for awhile to be able to do this, unless it can be done while the site is live, which I'm not sure they can.
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Chris E. Jul 22, 2008, 12:18pm EDT
I don't know how many people this is happening to but my feeds are not working properly. I am mot getting most of the articles posted by my connections in my feeds. Including this one. I keep seeing other people post on an article and that is the way I am finding them right now.

I am so glad that I am going on vaction tomorrow. Maybe this mess will be fixed by the time i get back.
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Chris E. Jul 22, 2008, 12:20pm EDT
Sue I am having the same problems you are.
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Amy B. Jul 22, 2008, 12:38pm EDT
Part 2 didn't show up in my feed for some reason, but I managed to track you down! I've checked the "stay logged in" box but I keep getting kicked out a lot. I'm heading out of town for work in about an hour, so maybe by the time I'm back on Friday the site won't be so finicky. One of these days they'll do their testing first and won't leave it up to us to suffer and find all the glitches and bugs for them. Sigh.
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Amy B. Jul 22, 2008, 12:39pm EDT
Oh, just read Chris's comment. I guess I'm not the only one having issues with my feeds. I've also noticed that my feed selection (e.g. all, posts, comments, etc.) isn't always sticking either.
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Amy B. Jul 22, 2008, 12:40pm EDT
I think we should all get 1000 extra bonus points for doing their testing for them. :-)
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 12:44pm EDT
The feed problem is likely to be related to the other problems on the site. Gather may have shut down some of the feed servers to do testing, or for other reasons.

I suggest lowering your expectation of what you can realistically do today, and perhaps spend some extra time in the garden or reading a book until this passes.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 12:47pm EDT
Here are a few articles/posts relating to the recent update that you may find helpful:

Your Updated Gather: Focused on Community »
Your My Gather Page and the Homepage »
New Primary Landing Pages: People, Groups, and Explore »
Universal Search »
Navigation and Terminology Changes »
Gather's New Look and Features: Post Your Feedback and Suggestions »
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Chris E. Jul 22, 2008, 12:48pm EDT
LOL Kevin my expectations are always low when it comes to an upgrade here. Ok well If I don't talk to you again I'll see you next week when I get back from vacation. Thank for your help today!
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 12:52pm EDT

Featured Question of the Day

"Why can't I visit the Gather home page? ...every time enter gather.com I get taken to the "My Gather" page. Is this a glitch?"

No. This is not a glitch. The new home page is only visible to people that are NOT SIGNED IN TO GATHER. If you are signed in, you will be redirected to your "My Gather" page.

To view the Gather Home Page, you must sign out of Gather first. Then visit gather.com.

Content and groups previously featured on the home page can now be located in a 'slideshow' format at the bottom of the "Explore" and "Group" landing pages.


More 'Frequently Asked Questions' like this one will be posted throughout the day!
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 12:54pm EDT
Gather HAS added an EXCITING new capability in this update!

Can you guess what it is?


This is likely the single most important change in this release!
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LEЯA © Politcally Incorrect M. Jul 22, 2008, 12:57pm EDT
No! Just tell me! I'm not good at guessing.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 12:58pm EDT
NOTE: Somehow this article was published with commenting set to 'Friends Only'. I did not mean for this to happen, and I apologize if it inconvenienced anyone.

I have reset the commenting rights to EVERYONE, as all articles are open to all community members. Sorry!
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Bhawana 'Gather Proud Mom' Jul 22, 2008, 12:58pm EDT
Hi Kevin...
:)
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Bhawana 'Gather Proud Mom' Jul 22, 2008, 12:59pm EDT
youtube videos!!!!
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:03pm EDT
Bhawana -- YES!!!

Not only that, but you can also embed videos and other applications from other sites as well (these are limited though). This can cover a wide range of fun options for members, and really expands the means for members to engage others within their 'posts'.

You should also be able to embed Gather videos too, but I haven't tested this yet.

You get the gold star today!!
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LEЯA © Politcally Incorrect M. Jul 22, 2008, 1:05pm EDT
Oh joy Smileycons!
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Bhawana 'Gather Proud Mom' Jul 22, 2008, 1:07pm EDT
HE HE HE....WHOOOOOOO HO

I was not much in you contest from last few days, hope this will compensate...actually, when I saw Tom's article about Dancing,I went forward to check that how come he's getting so romantic after a major upgrade and then I liked it too

thanks for the full info, Sunshine:)
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:11pm EDT
Bhawana,

I wasn't able to post the full list of winners yesterday, and I may not have an opportunity to do so today until later this afternoon....but you're in the winner's circle again!
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Μόףףý ● ķ ~ Jul 22, 2008, 1:16pm EDT
Youtube? What does that mean? I am blocked from viewing YouTube, so now does that mean I'm going to be blocked from parts of gather because of that? I sure hope not. I haven't been able to post video on gather since like 2 upgrades ago already.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:18pm EDT
Moggy,

Yeah. What Patricia said.

Actually what will happen is that members can show a video within their article. For you the video may actually play depending upon how your filters are set up at work.
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DiAnA D. Jul 22, 2008, 1:31pm EDT
will you reset so when we click on the Gather icon we go to the home page.. i don't like having to go to the bottom of the page to click each feature.. not good at all!!
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Rosa See Ya Jul 22, 2008, 1:33pm EDT
Kevin, I am unable to use the same code to post links in my comments. What's up with that?
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John S. (arizona) Jul 22, 2008, 1:38pm EDT
Hi Kevin!!!
Bizarre things happening today, LOL. Somewhat expected though....
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Priscilla (wishing I was in Costa Rica) ~. Jul 22, 2008, 1:45pm EDT
Where did the next button go to? When viewing a person images~
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:47pm EDT
DiAnA,

I believe that we are stuck with this the way it is, at least for a few months. I suggest that you create your own "Essentials" button on your browser's toolbar. This is a simple thing to do, and makes Gathering in this new design MUCH easier...especially with an extra layer being added to some critical links, like mail.

If you have any questions or would like to learn how to add this to your browser, please let me know.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:48pm EDT
Priscilla,

This option is no longer available. However, dropping this link was likely just an oversight and may be brought back at some point soon.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:48pm EDT
Rosa,

My links are working fine today. What specifically is the problem you are experiencing?
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 1:49pm EDT
Hello John! ...Thanks for stopping in. I've had a myriad of problems today, but so have we all I think.
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Carol P. Jul 22, 2008, 1:52pm EDT
Are you having fun yet Kevin! Take a break. Thanks for what you do for us.
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Marianne R. Jul 22, 2008, 2:07pm EDT
The site is still having problems off an on I see. Sometimes I cannot get content to load or get here at all. How annoying.
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Rosa See Ya Jul 22, 2008, 2:09pm EDT
Kevin, I tried to post the usual link I use for my group, but nothing shows up in the comment box.

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Rosa See Ya Jul 22, 2008, 2:10pm EDT
I just tried it again here, and it didn't show up.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:25pm EDT
Marianne,

I know, it's taking me three times as long to do anything. I also don't dare publish the DateBook until the site is responding better. I may just publish the evening update later and wait until tomorrow for the morning edition.

I hope it improves soon!
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:27pm EDT
Rosa,

What group do you want to link to? I'll create the link for you and try it.

Is this a NEW group? If it is, then links (and the group's URL) won't work for about 15 minutes following the creation of the group.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:28pm EDT
Patricia,

Is this supposed to make me feel better? Don't you have some cat butts to shave or something?
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lena k. Jul 22, 2008, 2:36pm EDT
i like tthe next button on the photos also i hope you get it back
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John S. (arizona) Jul 22, 2008, 2:38pm EDT
Priscilla & Kevin- I may be confused here, but I show a "next" button when viewing a person's photos/images. However, On the "explore" photos it only shows when clicking on the "recent" tab for me.
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Rosa See Ya Jul 22, 2008, 2:40pm EDT
No, it's not a new group. It's earthschool101

I'm using the same code you gave me a long time ago, Kevin. I'll try again here.

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Rosa See Ya Jul 22, 2008, 2:41pm EDT
it's still not showing, although there is a blank line there.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:42pm EDT
John,

What we are referring to is the 'next' link that would appear when you are viewing one image in a member's image gallery. This would take you to the next image that member had published, allowing you to skip through an entire library one image at a time without having to back out and choose the next one from the thumbnail images.

This link is no longer there.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:45pm EDT
Visit Earth School »

This is a test.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:47pm EDT
Rosa,

It seems to be working OK.

Here is the 'code' for the above link:

<a href="http://earthschool101.gather.com" target="_blank"><b>Visit Earth School</b></a>
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:48pm EDT
Copy and paste the above code and it should work for you. Please try it below to make certain.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:50pm EDT
Patricia,

You need to capture the 'embed' code and then insert it using the HTML editor in the article/post editor window.

It's fairly simple, but I'll be posting instructions here in about an hour.

I reposted my answer for you too.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:55pm EDT
Patricia or Rosa,

Would you post a test comment for me please?

I would like to experiment with something. Thanks!
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Janet Somewhere Up On The Mount Jul 22, 2008, 2:58pm EDT
I am glad I am not the only one liking it.
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Heather W. Jul 22, 2008, 2:58pm EDT
Yay! I have found a place of sanity.
I am really read to hang up my "gather gloves" for good after this update.
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Cristina S. Jul 22, 2008, 2:59pm EDT
Hi Kevin, still mourning the "lost lifelines" ... :-(
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 2:59pm EDT
Thank you Patricia.

I removed your comment (gasp!) to see if it would indicate above that I had removed a comment.

At least THAT still works!

Thanks!
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Cristina S. Jul 22, 2008, 2:59pm EDT
Otherwise, I don't see any huge problems...
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John S. (arizona) Jul 22, 2008, 3:00pm EDT
Gotcha! I rarely did that myself, but now know what you mean.

I just noticed (I think?) that when clicking on an article it doesnt show whether you are connected/friends to the author or not anymore, and must click on thier name to find out?
So many people have similar/same names and change icons, that I found that helpful before. I tried to give more attention to friends on articles...
Or am I going nuts, ha ha???
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:01pm EDT
Cristina,

I know! ...but I have managed to find a few things that still work from the old design, just not what we were hoping for.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:03pm EDT
Does anyone miss being able to see all comments posted in the community? (the former 'comments' page)

I really enjoyed watching pieces of conversations floating by. I found a lot of great conversations that way.
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Cristina S. Jul 22, 2008, 3:04pm EDT
Like what? Now I'm curious!
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Renda B~surviving the storm by dancing in the rain. Jul 22, 2008, 3:07pm EDT
This is my first comment since the "upgrade". I am trying to see how things "work".
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:08pm EDT
John,

I agree. I liked being able to see more information about a member without having to click their profile. It does give content pages a cleaner look, but I think some options could have been incorporated easily, and would have strengthened the bonds of 'community' a little more than they they are now.
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John S. (arizona) Jul 22, 2008, 3:08pm EDT
Shoot, I hadn't noticed yet Kevin! I used to do all "articles for me" and then the articles tab, then hit recent photos, and on to that comment tab thread as a routine. I'd sit here and refresh the page for quite some time. Yes, I will miss it myself, never liking or using the Feeds.... Bummer.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:12pm EDT
Welcome Renda!

At least commenting works ...Yay!

Performance on the site has improved substantially in the last hour. Let's hope it continues.

Are you going to 'share' something with all of us soon?
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:12pm EDT
Cristina,

I'll send you a message!
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Janet Somewhere Up On The Mount Jul 22, 2008, 3:13pm EDT
Has everyone noticed the blinking messages you get when you get a new email or friends request?
I like that.
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Marianne R. Jul 22, 2008, 3:19pm EDT
Nope have not seen that Janet.

Can anyone access the redemptions landing page at all? I click my points and while it looks like information is being transferred, the page never loads. I'd like to see the status of my redemptions since I am waiting on two borders GCs.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:20pm EDT
Marianne,

Have you tried entering the web address directly into your browser's address bar?

The web address for the earnings page is https://earnings.gather.com 
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:24pm EDT
Oops. Never mind. I'm now having a problem accessing the page as well.

That should be an easy fix for them.
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John S. (arizona) Jul 22, 2008, 3:31pm EDT
It worked for me when clicking on points, and I also could get to the selections.... I stopped there though.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:33pm EDT
Oh Gosh, I hope we don't have to go through the sign out and sign in again routine.
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Chris E. Jul 22, 2008, 3:33pm EDT
Not working for me either Marianne.
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John S. (arizona) Jul 22, 2008, 3:36pm EDT
Maybe I'm getting lucky, but it worked again when I just tried. I went to My Gather and clicked on the blue point total...
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Janet Somewhere Up On The Mount Jul 22, 2008, 3:37pm EDT
I just made a Halloween 08 group just to see how it would be.
The option to send to all connections doesn't seem to be there so you have to invite each person one by one. Ewwwwwwww
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:39pm EDT
Well, I signed out and back in again. All is well. I am now able to access the earnings page(s).

It would appear that this problem still hasn't been resolved though.

I wonder how many articles have been published since Hawthorne asking how to access points/gift cards?
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Angel sent from God Secret Sisters Jul 22, 2008, 3:41pm EDT
Hi Kevin,
I have been gone most of the day so ..I am not sure of any problems with it yet!
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:41pm EDT
"I just made a Halloween 08 group"

Thank you for ruining what's left of our summer Janet! -- I don't even want to think about Halloween right now.

That's GREAT forward thinking though!
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Angel sent from God Secret Sisters Jul 22, 2008, 3:41pm EDT
There is one good thing I have noticed it does post my comments faster.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:42pm EDT
Janet,

I did notice some changes in the area of group invitations. I haven't had time to play with it yet though.
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Angel sent from God Secret Sisters Jul 22, 2008, 3:43pm EDT
Kevin,
Christmas will be here before you know it...comes faster each year
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:48pm EDT
Janet B.,

The group invitation page works in the same way it did before...IF you access the page from the groupspace (home) page for the group.

Therefore, I recommend skipping the invite page when you first create a group and then accessing the older, familiar and more functional pages from your group's home page.
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Karen R. Jul 22, 2008, 3:51pm EDT
I keep getting thrown out if I try to comment and If I use the back arrow. I did just check the keep me signed in box, so maybe I will be able to stay signed in this time and actually comment.
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Kevin (''The SiteWizard'') V. Jul 22, 2008, 3:57pm EDT
Good luck Karen. Site stability has been getting better....but not quite where it should be.

If you need anything, please let me know.
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Μόףףý ● ķ ~ Jul 22, 2008, 3:58pm EDT
I'm just curious, do we "post a share" or "share a post" now?

Kevin, did they do away with the comments page?