Okay, I just have to vent!
Countless times I call customer service and their automated service asks me for my account number. I meticulously and cautiously enter from 16 to 99 digits on my phone's touch pad...praying not to goof up. God help me if I have to re-enter those dreadful numbers again! May the forces be with me if I forget to end it with that all so important "#" sign. But that is not the worst part! Once I finally get through to an actual human being, the first thing they ask for.....MY ACCOUNT NUMBER!!!! Why did I have to enter it in the first place? Is that sometime type of stalling tactic?
Tell me - Am I just angry and being difficult? Or, is this really annoying to others too?
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Comments: 55
Nothing worse than going through the automated junk and finally get to speak to a live person and then no be able to understand a word that they are saying.
And I thought it was just ME! I especially hate it when they talk so fast I can't keep up then ask me to say "yes" or "no". So, I ask them to repeat their spiel several times, then say "no".
Other companies: Why can they not transfer your answer(s) when they transfer you?
give me a human who speacks english anytime
Imagine dialing the 800 number. "Hello, this is Bonnie, how may I help you?"
"What?"
"I said hello. This is Bonnie."
"A real person! I can't believe it."
"Yes, I am a real person. How may I help you?"
"I am so shocked to hear a human voice I forgot why I called."
Within 24 hours word would get around and the First National Bank of Bonnie would be the number one bank in the world.
What part of may I please speak to your manager do they not get either? and why is it that they all sound alike with similar names and the manager themselves can't seem to understand you as well as they should?
I'm going to dread it when I have to have my Internet shut off.
I don't know if I even know how to use the phone any more.
It also irritates me that while the businesses try to convince you that they are streamlining the process, they are really just "screwing" a real live human being out of a job. Just my 2 cents worth.
one vissus circle
Probably some customers may avoid because of this bore.....By that way the company benefit....
Angel
Been there done that. {Glad I'm not the only one.} (This is a comment link for A Stone's Throw Away. It was written for you're entertainment. Don't click this link until you're in the mood to be entertained.)
No, it is not just you. I don't understand it. I always forget to ask them why cause I am so relieved if I can actually understand the person when they do come on.
GREAT PICTURE!!!!!!!!!!!!!
Patience is truly a virtue, maybe you or someone has prayed for patience for you and the testing is on. I know some years ago I prayed for patience and I sure was placed in so many places to use it.
You just have to put up with that nonsense. There's nothing us little people can do about it.
Sometimes it even works.
Those people generally have access to one or more of the 5,000 plus applications out company uses. If we did not have an IVR (I... Voice Recognition) system and a phone tree - we could not possibly get you to the right support team.
And as powerful as the phone switches and their related software are - they too have glitches (a extremely small percentage of the time), so they are making sure that they have the right customer's credit info in front of them.
And our help desk is still company owned and operated. though many of our analysts are of the contracted type.
The tech support world is a strange place....
Second, it is partially done to keep you on the line waiting for someone.
Third, I often ask the person in India to "Get me someone who speaks ENGLISH!"
The loss of Good Customer Service in this world is a large contributor to the way people feel and treat each other (I believe).
There is a new program used by some Corporations that recognizes key harsh language or angry tones that is supossed to trigger a response from a Human Being.
I have tried it (using profanity, etc.). Sometimes it does work in getting you prompt service.
This is a major quality of Life issue I believe.
It is also very sad.