by Tabitha M.
Member since:
January 27, 2008

AT&T Customer Service rant

April 28, 2008 03:44 PM EDT
views: 99 | comments: 28
So, I switched to Cingular/AT&T for my cell phone service in January.  They had a promo where new customers would get a $50 VISA rebate card for each line they activated.  I activated two lines.  The rebate was approved according to the AT&T website and mailed on 3/10/08.  I haven't gotten the gift cards yet, so I emailed AT&T.  They responded with an email that said I had to call Customer Service to inquire about my "non-receipt of gift cards".  I've been trying to call all afternoon.  An automated response answers and says "Due to the high volume of calls, all service representatives are busy.  Call again."  AND DISCONNECTS ME.  Grrrrr....


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Comments: 28

Beth - Doing God's work Daily J. Apr 28, 2008, 3:59pm EDT
I would be ranting too...
Nancy 67 Apr 28, 2008, 4:01pm EDT
Oh yes, those menus are **unspeakably** frustrating!!! Hang in there, Tabitha! We've all been there, that's for sure! ;-D
Help Melissa Reach 3,000 CLICK HERE ! g. Apr 28, 2008, 4:05pm EDT
they definatly do not have good customer service
Ethan . Apr 28, 2008, 4:06pm EDT
I did this same thing when I bought new phones. It took a while to get the cards, but they finally came. It took me from August to November to get them, so I would just sit around and keep waiting.
Bridget ♥ Apr 28, 2008, 4:06pm EDT
Very frustrating!
Christy F. Apr 28, 2008, 4:10pm EDT
I hate Cingular customer service, dearly thinking about ending my contract when it's up! I've been with them for 6 yrs! So yeah! I'm fed up!
Rachel D. Apr 28, 2008, 4:27pm EDT
I had AT&T once many years ago. I left them for pretty much the same reason - atrocious customer service. I guess things haven't changed much over there....
Danielle P. Apr 28, 2008, 4:32pm EDT
I'd say that would be frustrating.
Christine P. Apr 28, 2008, 4:37pm EDT
They have very poor customer service! Hopefully you'll get a rep. soon to answer your questions.
Jean, just the teensiest bit odd, F. Apr 28, 2008, 4:56pm EDT
SO been there... SOOOO done that... It's because it's Monday... Everybody from the whole weekend is calling customer service... Might be better to wait until tomorrow when things calm down...
Vivian P. Apr 28, 2008, 5:16pm EDT
I will never do buiness with them again ever !!!
sheila ~the hapless housewife~ j. Apr 28, 2008, 5:28pm EDT
I hate that automated stuff!
Marianne R. Apr 28, 2008, 6:10pm EDT
That sucks. Isn't there any selection to talk to a live operator?
Ryan M. Apr 28, 2008, 7:23pm EDT
I have been hating them too. We paid for insurance on our phone and before if we needed it replaced it got replaced for free. We have the cheapest phone available and they wanted $50 to replace it even with insurance. I asked them what the point was for the insurance and they couldn't give me an answer.
Nancy S. Apr 28, 2008, 7:47pm EDT
I've always heard complaints about them so I just stay with my verizon.
Amy H. Apr 28, 2008, 7:51pm EDT



We Comment Back


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And we gave your content a 10. If you allowed ratings!
Jeanie C. Apr 28, 2008, 8:30pm EDT
I would email them back tell them you have been on the phone for 2 days trying to get threw, give them your phone number and tell them you want their manager to call you or you will inform corp. of the problem and they can deal with it from the top down. They won't like that.

I don't use cell phones so I don't worry about these things. Good luck
We were offered a $25 Visa gift card for us, and a referrer for signing up for Nextel last year, provided both accounts were currently being paid and up to date on. Both were, and we never received it, and called to complain a few times. No gift cards, though. :(
tina stiles Apr 28, 2008, 10:17pm EDT
That sucks! I switched my cell service from AT&T to ALLTEL cause I kept getting the run around from the AT&T customer service.
Abby N. Apr 29, 2008, 3:25am EDT
That sucks. Keep calling and complaining. Seriously! Here is what happened to me, I signed up for services with __________ and they didn't follow up with their offer either. After pestering several different people, something amazing happened, they goofed up! I got not only a gift card for something like $25. instead of the gift I was supposed to get but then they sent me a $350. gift card. I called to tell them about the mistake but they let me keep it as it was their mistake, kewl huh?! :) So email them and call them, constantly! :)
Abby N. Apr 29, 2008, 3:26am EDT
Hi! Gave you a 10! Thanks for posting to complaintstation.gather.com
Abby N. Apr 29, 2008, 3:27am EDT
Hi! Gave you a 10! Thanks for posting to complaintstation.gather.com
Tara W. Apr 29, 2008, 9:51am EDT
I had at&t for a home phone for years and I always had had problems with them,so a few months ago we shut off our phone and dial up and went straight to just our cell phones. Of course now we are getting mail from at&t on specials.
Carol Lloyd Apr 29, 2008, 10:26am EDT
I would be ranting
Barb (Gather Site Ferret) Carlson Apr 30, 2008, 1:13pm EDT
Before I chose the wireless service I have now (Verizon) I did a lot of searching on the Internet for complaints. Verizon had the fewest complaints about customer service and coverage area. I think they're rather expensive, though, but I keep hearing horror stories from people with other companies, and some of my friends don't even have coverage in their house and they have no other phone!
samantha b. May 10, 2008, 12:12pm EDT
i am so sorry for this!

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