AT&T nightmare or How I finally woke up

I tried to reach ATT my former phone company.  Here's my story.  This account is a combination of eight calls I had to make to ATT.  I'm paraphrasing and summarizing.

I started at 10 am and finished at 1:30.  The calls consisted of lies, aggravation, a little cursing on my part and finally I gave up and signed with Cox Cable.

Just to talk to a human person takes several minutes of dancing with a computerized voice that asks you to repeat what you just said.  I paid my bill late.  OMG!  As soon as  I knew I missed my bill, I paid it immeditately through my bank in full. 

Then, I get calls.  Not one or two but several and a letter threatening to disconnect me.  (The bill had already been paid mind you.)  So, when I called and finally got a human, she asked what proof I had.  Now mind you, the bill wasn't due or 30 days late.  I explained I had paid through my bank and they would receive payment today, the tenth.  Well I'm sorry, but that's not good enough.  How much did you pay and when.  I told her.  She asked my to repeat the amount.  I repeated something else.  She told me she was trying to help me.  I told her I wanted to speak to a supervisor.  Oh, they're busy, but they'll call you back.  Right!  I'll be long gone by then.  Then, to disconnect from Dish which is part of your bundle package you'll have to pay $186.50.

My blood pressure shot up and again I asked to speak to a supervisor.  No, they're busy.  I told them I would blog this and then they found a supervisor.

Bottom line, Dish Network, out of kindness and understanding for my plight with ATT cancel the cancellation fee that I never knew existed.  Cox, gave me a salesperson's email address and direct phone number so if I have trouble again, I can contact him directly.

So, Kudos to Cox and Dish Network, and to AT&T, I offer this blog and a Bronx cheer.

This blog with your comments are going to Cox!