The Help Forum for 02/03 - Have a Question or...

The Gather Help Forum for 03 Feb, 2008

As the Gather Guide team is currently in transition. The AidStation articles are on hold. I will be posting the Help Forum article everyday until the new team of guides are ready to start.

To find out more about the transition please click here.

Gather Support has been working on resolving the problems we are having after the recent upgrade. I sent a list of problems to the Support team and have heard back from them about some of the issues. I am pasting the responses below:

1. Gather keeps logging some members out after a few minutes at a time:

Two new front end servers were deployed Wednesday afternoon to help address the overall site instability that was causing some members to be promoted to log in repeatedly. Additional Q/A work was completed yesterday afternoon and our site engineers are confident that this issue should now be resolved.

2. Publishing problems:

Prior to this site update the article editor would recognize font style attributes when content was pasted from Word or Wordpad. But, currently the article editor no longer recognizes these attributes in either Firefox or IE. Some members have reported that font color attributes are not being recognized either.

Our developers are aware of these issues and they have confirmed that the article editor on the Publish an article page, will not allow you to copy/paste from a word processing program like MSWord and still retain your Font Name, Family, and Size settings. However, you should still be able to keep your Color, Underline, Bold, Italic settings.

Our Q/A engineers believe these problems may be caused by the code changes that were implemented to address the publishing issues we were experiencing previously (article text running together when content was copy/pasted from MSWord). A fix has not been identified, as our engineers are still looking into these publishing issues. But, I will provide additional updates as I receive them.

In the interim, members can work around these article formatting issues by manually applying the style changes they want from within the HTML editor screen of the publish article page.

3. Problems with Most Viewed" and "Updated Profiles" people listing(s):

The "Most Viewed" for the day does not appear to reflect correct data, and the "Updated Profiles" pages do not progress properly (members from page 1 reappear on subsequent pages). Our site engineers are aware of both of these issues and they are currently working on a fix that is slated for deployment by late February.

Thanks everyone for leaving your comments/concerns and suggestions on yesterday's Help Forum. I will send through another list to support after compiling the list of problems we are still having and will be in touch with you.

You can also voice your opinion by commenting on the article below

Gather Wants to Know: What are your thoughts on the new Related Articles feature? by Jim Bostic

You can also join the group Building a Better Gather and post your ideas/opinions/concerns there. Team Gather checks this group on a regular basis and takes member feedback on board.

I have compiled some of your suggestions about building a better Gather and posted these as an article. If you are interested in checking this out, please click here

Some members have asked about the Tax Form:

I have asked Gather about this. The 1099 forms were posted out to members on 25 January 2007 and should be received by the end of the week or early next week. Only members who earned more than $600 from Gather in 2007 will receive the form.

If you are interested in getting an update about the new Gather Guide Team, here's a link to MaryAnne Flynn's article posted today:

Gather Guides: Program Update by MaryAnne Flynn

I hope the above information will help with some of the questions I have been receiving recently. If you have any other questions or need help with something else or would like to talk about the topics discussed in this article, please leave a comment below. or any other Gather members will try to provide you with an answer!

Note: Unless otherwise indicated, answers provided will reflect the opinions of Gather members, and may not be that of Gather, Inc. or its business partners.

Comments: 7

Lynn C. Feb 3, 2008, 7:48am EST

Thanks

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Teresa L. Feb 3, 2008, 8:27am EST

Thank you

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Jeanie C. Feb 3, 2008, 9:06am EST

Thanks, I'm not having problems with that, mostly with viewing videos, I can view them but if I go to vote (numbers) on it I get taken back to the main page of Gather. Then if I try to respond or post to a video I go right back to the main page again. So I can watch them but have to find another place to respond to people's videos.

Maybe someone can work on this problem too, I don't understand why it's just my video's. Even my own video's I can't respond to posts in.

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Luna Rushdi Feb 3, 2008, 10:56am EST

Good morning everyone! Hope you are having a nice Sunday. :)

Jean I really think that's another Glitch that Gather would need to fix up. I will send a note to Gather support about this as well. But the Team Gather does not work over the weekends, so we will have to wait till tomorrow to get a reply. I will keep you posted.

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Luna Rushdi Feb 3, 2008, 10:58am EST

hi Judi! Thanks so much for always taking the time to comment on my posts! you are awesome. Regarding losing the formatting from word, it is quite frustrating. I am on the same boat as you are. I like to use different fonts and colours and just paste from word, but can't do that at the moment. All I can tell you is that Support did tell me that they are working on resolving this. I hope they would come up with a solution fast. By the way, your hubby seems to be a really sweet guy!

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Renee (Pres of Baby James Foundation) ~. Feb 4, 2008, 12:43am EST

Thanks for the info

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The Help Forum for 02/03 - Have a Question or Need Help?

Comments: 7

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