Well, it wasn't long ago (2 weeks in fact) that I bought shoes from New Balance Tampa at the Carrolwood store.Â Â The shoes started out as pretty neat shoes.Â In spite of the fact that they were expensive($262.40).Â Supposedly, they are based on some Masai Barefoot Technology.Â The shoes had more of a surface toward the middle of the foot, with sloping toward the front and back.Â The reciept were we bought the shoes from said that the store had a 14 day return policy.Â By about day 9, I knew that these shoes weren't working out.Â Â So, we took the shoes back to the store.Â Only, the manager said he wouldn't take them back.Â
He told us that we would have to contact the manufacturer, we wanted to know who his boss was, and he said that it was a franchise, there were two stores, the regional manager worked at another store in Tampa.Â We did contact the manufacturer, and we got a response from them in writing that the manufacturer will honor the retail store's return policy.Â We left a message for the regional manager to please call us, but he never did.Â We contacted Discover card about a difficult retailer, but we're not sure if that did any good.Â We also contacted Corporate New Balance, even though the shoes were not neccessarilyt New Balance, the store used their name.Â We went to his store today near noon, and he was probably not happy to see us, but he saw the printout where we had been communicating with the manufacturer, and we emphasised that they would honor return policies from the stores.Â He said this was just a printout from the internet.Â which was kind of silly, but because he probably didn't want to spend time dealing with this problem, he told us to go up to the other store (partially across town) to handle the return.Â We sought confirmation that he was going to call up there, and he indicated that he would.
On the way to the other store, I gave voice to things which could go wrong, and how he might not in fact call.Â Yet, when we got to the other store, the manager had apparently recieved the word that he would accept these shoes back and issue a refund to our credit card.Â We thanked them at the end of the process.Â
Â It was frustrating when the manager said that we couldn't get a refund, or even a store credit.Â Ultimately, the credit card company did have the monies credited toward the account (supposedly), but it was frustrating.
Â The manufacturer was saying how the shoes can take up to 6 weeks in order to get used to them.Â I thought the shoes were misrepresented.Â The manufacturer was saying how these were really training shoes.Â http://www.mbt-info.com if people are interested. The shoes were interesting, but ultimately, I ended up getting Reeboks wide width (velcro fasteners) in my size for $39.99 from Dillards.