Why I'm never going back to Steak and Shake

So, we went to Steak and Shake yesterday. I wasn't going to go back. To be honest, I was still mad about them screwing up my coupons a few months ago, but the kids wanted Halloween milkshakes and we were looking for something a little different. I had a sore throat. I was thinking Bob Evans and a nice hot bowl of soup. But the kids won, as usual.

So we go to Steak and Shake and they finally hit their pinnacle. They got every single one of our orders wrong. Mine was wrong twice, so they really overdid themselves. They didn't even put the toppings on the burgers that they had asked us specifically what toppings we wanted.

So, when we left they asked my husband how it was, and he told them. He was very polite about it. In fact, he was more polite than I would have been. We sat there for 10 minutes before even getting waited on. I was close to leaving. Then they acted upset at us that they got our order wrong. So, Kevin just honestly told them he was dissatisfied and that we had a long wait time and our orders were messed up. They didn't even offer him a discount or anything.

A similar thing happened in Roadhouse several years ago. Only, it was just the time factor and not the messed up order factor. The manager came over and gave us our dinners for free because she felt they'd taken too long.

In the future, you can guess where we will be going, and where we will not be going.

Comments: 9

Michelle W. Oct 30, 2006, 8:16pm EST

Sounds like our local Denny's! I can see one order being messed up, but not all and most assuredly not twice!

reply to this comment

Miz Lynn aka/BooBoo Oct 30, 2006, 8:37pm EST

Just NEVER, EVER go back, that's my motto!

reply to this comment

Dee W. Oct 30, 2006, 8:42pm EST

The last time my adult son was in a Steak 'n Shake he almost went to jail because the cook and waitress were openly mocking an autistic kid who there with his mom...IN FRONT OF THEM! He pretty much let them know that they woulf apologize or they would hope that someone DID call the police.

He's been raised better than that, and he has no problem educating people about disability etiquette.

reply to this comment

jessie voigts Oct 31, 2006, 9:22am EST

i hate steak and shake. they are awful!!!

reply to this comment

Sandra L. Oct 31, 2006, 11:15pm EST

I have never heard of this place, but I'm glad that I haven't been there. Intelligent adults do not make fun of children.

reply to this comment

Sandy (Site Psychic™) Knauer Oct 31, 2006, 11:19pm EST

I have never experienced anything like this at Steak and Shake. It probably depends on the location and personnel.

reply to this comment

Dee W. Oct 31, 2006, 11:22pm EST

This was in Louisville, KY. I sincerely doubt those two will ever mock anyone again, at least not in public.

reply to this comment

Beth W. Nov 1, 2006, 8:24am EST

Find their corporate headquarters online and email them your experience, identify the store and location and gripe to the high heavens. The franchise headquarters don't like hearing about experiences like this...

reply to this comment

Michael the #2 Ninja Kitteh Sep 17, 2008, 9:11pm EDT

Hate it, hate it, hate it. The last time we were there (and I mean "LAST" figuratively and literally) was memorable in that:
1) they lost our orders, then got them wrong (guess I should have known then?)
2) they were incredibly busy. Not with food customers, but with people running in and out of the parking lot making drug deals.

The only potentially-redeeming thing about it was a cute couple sitting at the next table. Unfortunately, all the butch guys could talk about (and I'm not kidding you here) were their "pink poodles."

If we're ever in need of poor service, dime bags, or advice on poodle grooming, we'll know where to go.

reply to this comment

Why I'm never going back to Steak and Shake

Comments: 9

Join the Conversation

You might also like

More by LittleMissSunshine - Shel & Barney Rule L.