Member since:
August 4, 2006

Commuter Rail Refund

October 02, 2006 09:05 PM EDT

views: 8 | comments: 5

Today my train in to Boston was delayed for just over 30 minutes. Being a Monday morning, I wasn't too thrilled about getting to work anyway, so it didn't bother me much. I got to chat a little longer with the people around me and found out something valuable. When the commuter rail is delayed for more than 30 minutes, you get a refund on your fair. Just fill out the On-Time Service Guarantee Claim Form on the MBTA website, and you'll get a refund in the mail within 4-6 weeks.

I completed the form first thing when I got to the office this morning so that I wouldn't forget. We'll see how long it takes to get to me.

Tags: rail, commuter rail, commute, mass transit, massachusetts, commuting, boston, t, mbta, stoughton

To Groups: ReviewBoston, T-Travelers

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Comments: 5

Janet H. Oct 2, 2006, 11:18pm EDT

I can't imagine what it would be like getting around on public transportation. We don't have any here. We have a car or we don't go anywhere. Luckily, parking isn't usually a problem anywhere we go.

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Laura C. Oct 3, 2006, 9:37am EDT

Wow, what a hidden gem of information! Great to know, thanks for the tidbit.

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Shari V. Oct 3, 2006, 10:23pm EDT

Janet, it's wonderful to have the option to use public transportation. I can kick back and relax in the morning. I don't have to worry about traffic or crazy drivers. I can read, write in my journal, or get to know the person sitting next to me. I'm really loving riding the commuter rail.

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Heidi S. Oct 4, 2006, 8:18pm EDT

I wouldn't hold your breath on that refund. I have sent in multiple refunds for delays occuring between April and June, and finally in July. I wrote them an email asking when I could expect the refunds. I was told that they were revamping the system and that the refunds would be mailed out soon. It is now October, and I have yet to receive any of the refunds. I think it was a good idea that they revamped the system the way they did, but this type of wait is a bit much.

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Shari V. Oct 4, 2006, 10:29pm EDT

You're right, Heidi. That's a ridiculously long wait! I'll be interesting to see how long it takes me to get my refund. I'll post when it finally arrives.

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