Why Is It....

She just ain't listenin', girl. Nobody really listens anymore.

ugh!

I know! But it sure is better than some recorded voice saying.....If you'd like a plain pie...please press one now....If you'd like a pie with toppings....please press two now......OMG! Spare me!

Yeah, I'll take the uncaring phone girl over the automated pizza robot anyway!

Too funny maureen ! ! ! But I think now, it's his quarter?....

Next time beat Pizza Girl to it:

ME: I'd like to place an order for PICK UP...

Pizza Girl: ...yes......

You: I'd like two pies, one plain, one half onion and half pepperoni...
and two orders of garlic knots for DELIVERY NOT FOR PICK-UP!

I like that Carl...maybe I should try that.

Phone etiquette ist kaput in this country. What burns me is the recent habit of the caller asking in a demanding voice, "Who am I talking to?" I answer them and then say, "So who are YOU already?"

There are two choices here to order pizza. You can call in and get an employee who's first words aren't "hello" or "thanks for calling" but "Your phone number?". Everything is now in a database, they know my name, my street address and every pizza we have ever ordered so they can suggest them again. OR even better, you can now order ONLINE! Now that is a little too far out for me to try, but someday.....

Because you are the thirty-sixth time she's answered the phone that night and gone through basically the same scripted conversation over and over and it's so easy to tune certain words out when you hear them dozens of times a night, or to forget which customer you're talking to, especially if there's a lot going on around you in the store and other employees are yelling at each other while you're trying to hear the customer on the phone. Or, depending which pizza place it is, she's trying to hurry up and log in to the computer as she's answering the phone so she can put your order in, and concentrating on typing her password rather than the first thing you say. Also, she's so used to following the script (which is drilled into her head if it's a major chain) that she may KNOW you asked for pick up, but she's so used to saying that sentence at that point in the conversation that it just falls out of her mouth without thinking.

Plus, she's not paying attention. I'm not saying it isn't bad customer service, especially if it happens EVERY time. I'm just saying those could be explanations.

LOL
I think this is one of those things that you either have to laugh about or go nuts.

:))
well you i think would choose to laugh...

The pizza place we use asks what we want and we tell them and ask for delivery. The order gets here and the pizzas are there but not the salad. I call them and complain and 35 minutes later they send the salad. I asked for French dressing and they sent ranch. I hate ranch dressing. I call them again and 30 minutes later my French dressing arrives with no apology for the mixups. Another time the pepperoni pizza we ordered came without the pepperoni. I called and asked where it was and they said under the cheese. We tore off the cheese and inspected all of the pizza and never did find any pepperoni. I always tell them to leave the hot peppers off the salad and it always arrives with hot peppers. GRRRRR.

repetition is some sort of comfort or maybe its Groundhog day

Hahahah! That happens to me a lot too. WTF?!

Reminds me of an experience I had here in china a year ago:

From my journal:

Leaving the orphanage was tough today. The majority of the babies are sick with fever and colds. The little one that had her surgery was there and her sutures looked bad from crying so much, our baby Charlie is really struggling. I don't know if he is going to make it. I was mentally exhausted upon leaving and had a very heavy heart.
I came home and crashed into a dead sleep. Later I still I didn't feel like doing anything, including cooking. I said, well...I have a card from a pizza place that just opened up, so let's try it.
I called and got a Chinese person, of course. My first question is "do you speak English?"
He says, "Okay, okay."
I should have known right there that I was going to have a problem. They all say that. So I tell him I want two pizzas and at that point he passes the phone to another guy. Same scenario.
I ask, "Do you speak English?"
"Okay, okay."
I tell him that I want two pizzas and I flip into my limited Chinese. "Wo Yao Liang ge Pizza." Okay...he understood that but now the hard part- I don't know how to say Meat lovers and Pepperoni. So he passes the phone to a girl. Now we are at 20 minutes of ridiculous phone interchange. Michelle is in the front room banging her head on the floor in hysterics.
The girl says, "May I help you?"
Yes! English! I told her I wanted one Pepperoni and one Meat Lovers. She understood pepperoni because it sounds almost like the Chinese word of pepperoni. She had no clue what Meat lover is. (I am looking at their menu and I know they have it)
So, I give up on Meat Lovers and say, "Okay...two pepperoni pizza's."
She says okay, and I try to tell her where I live. Lakeside is said as "tsay hu ya joo" and I always say it to taxi drivers and they know exactly what I want- but not this girl. She had no clue.
So I try one more time and she says, "Sorry- I not know." Clink...goes the phone in my ear. She hung up on me after 30 minutes of aggravation.
I did what I should have done in the first place. I slip on my shoes and coat and walk down to the Clubhouse with the menu and phone number. Lisa (the Chinese girl on duty) calls them and orders exactly what I want and they say ok- it'll be thirty minutes. The kicker was that when Lisa said Lakeside in Chinese- it sounded just like when I say it! By that time I was feeling down and defeated in every way from my day so I just said thank you very much and left.
The pizza's came. It cost us the equivalent of $20 and the two pizzas were so tiny! The pepperoni had nothing on it that even vaguely looked or tasted like pepperoni. It did have what looked like cut up Vienna sausages and it also had corn. I kept spitting out my corn while Brad laughed. He said you like pizza and you like corn- what's the problem? Well, the problem is that I don't like them mixed together.
The meat Lovers also had nothing recognizable on it except pineapple and lots of cheese. But all in all the crust was okay so we ate it all. I tell you, a year in China will do you good- you learn to be satisfied with what comes, as long as it fills your belly.
As for it being a simple meal, I think next time I'll throw together a pot of spaghetti. Fifteen minutes, no phone calls, no communication blunders and no walking in the cold.

Uh, they ask just to confirm.

What was that you said again Goddess Nancy?

The Pizza Place must have a flow chart too. ::::big sigh::: no one does listen anymore. Right? Can you hear me NOW? :::chuckle:::

some people are just not with the program....the program of life!!

lol....I know that feeling....I feel your pain....

as is often said, change (therefore) has to begin with oneself :)

too funny and soooo true!! - The little robot-person only has a limited response capabililty it seems - LOL

Because she probably makes $6.00 per hour, and is more interested in the guy standing at the counter than she is in you on the phone.

It is true reality bite from the practical life. I always order a live person to order a pizza. Well, the computer just want to confirm what kind of delivery you would like.
If the voice is recorded then saying this sentence is unnecessary "I'd like to place an order for PICK UP...". A real person could mistake too because taking a lot of orders at a time consumes mental sharpness.

LOL!

The emplyees just work off a script. They say what they are told to say. I wonder if they even realize how dumb it makes them sound to people calling in?