Is it too much to expect good customer service when shelling out my hard earned cash for things like food, gas, cosmetics, groceries (pretty much anything you use every day)?
I feel it is not. I work hard for my $$. And damn it, I expect to be taken care of (if not pampered) in the stores I frequent.
Here's a day in my life (today):
9am: Went to Stop & Shop in Framingham to return rotten frozen peas. Why? Because they were black inside. Someone put them back in the freezer case thawed. Because peas don't rot, right? The store manager was so kind. He offered me a $10 gift card to pay me back for my peas and the last two quarts of creamer I got that had chunks in it like cottage cheese (sorry: graphic content). The manager said, "I wish more customers would tell us these things" as he threw away my black (not black-eyed) peas. He also said "well our sales are up 35% from last year" Me (in my head): "That's because you charge head and shoulders above the stores in the very same chain in other parts of Massachusetts" What, a neighborhood where the cheapest house is $400K and has higher taxes gets higher groceries, right? Don't ask me, I only used to work for S&S when it was run by Americans. When the Dutch pay for your groceries and then sell them back to you then they charge an arm & a leg. I'm still headed to Roache Brothers to buy my hot cross buns.
RB not only unloads your cart but they bring the groceries out to your car and don't expect a tip! Can you imagine not letting young people, elderly people, and people of all shapes and sizes carry their own groceries to the car?? Wow. And the hot cross buns are delicious, btw.
12pm: Call from AAA. My agent Judy leaves a voice mail that she's going on vacation so she's sending me my brochures in the mail (!). I'm not kidding. :)
4pm: Beauty & Main in Wellesley. I made an appointment to meet with a Laura Mercier employee for next weekend. (!) It's a free consultation with someone that works with Laura.
5pm: Thai food in Wellesley (My husband thought it was Chinese, but whatever gets him to eat it). Had the darn best iced coffee (coconut milk!) in the whole world while I waited for my take-out.
7pm: My pharmacy (okay, it's at Stop & Shop) gave me the generic nasal spray for my sinus infection to save me $. And my doctor did not call me in for a $15 co-pay appointment for her to tell me what I already knew quite well: I have a sinus infection.
Customer service score for April 12: 10 points
Tears shed: 0
Feet stomped: 0 (new record)
Sinus infection: 1
And you too can be nice to the people who serve you your food and all of your other needs. Be nice to the guy who does your lawn. Be nice to the guy who pumps your gas. Be nice to the lady that sells you overpriced beauty products. They can make your life better (trust me, I've got a Laura Mercier appointment to look forward to).